Working at Chase means making a real difference every day for your customers, your community and yourself. How? By putting others first, doing what’s right and creating solutions that make lives better. Build your career on our strong foundation and help shape what’s next−for you and for us. Chase, a leading provider of diverse financial services worldwide, is actively seeking service center team members to create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction. Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assisting customers to resolve their questions and concerns.
We have opportunities for Division Leaders in our Retail Customer Service group managing 7-9 Team Leaders over 100-130 employees in incoming call center environment.
Our Customer Service Organization provides exceptional customer service to our retail and credit card customers with a broad array of products and services.
- Telephone Banking, Chase online and Chase mobile support for business and consumer customers with depository and loan products (checking and savings accounts, certificates of deposit), bill payment, stop payment, funds transfers, and alerts.
- Card Services assists customers with activation, issuance, replacement and support of credit card products.
We are looking for individuals with a passion for managing a team and the following skills:
•Develop and lead team of front line managers
•Lead by example and coach on key behaviors to drive results
•Responsible for performance management
•Select and retain talent
•Identify ways to support inclusion and diversity
•Resolve complex and escalated employee and customer problems and inquires
•Operate with urgency and meet deadlines
•Focus on the customer, the organization’s business goals and systems
•Strong verbal and written communication skills
•Ability to influence internal and external business partners
•Knowledge of professional discipline and applies knowledge to influence decisions
Problem Solving Skills
•Ability to delegate tasks
•Conflict resolution skills
•Prioritize diverse workloads
•Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
•Responsible for decisions that are guided by policies and that will have potential impact on company revenues and assets
•Participates in development of goals and execution of strategy
•Specialized functional or technical knowledge that allows for independent thought and action on important department activities
•Execution of control initiatives
• Required to abide by all applicable regulatory and department practices and procedures
•Strong knowledge interpreting and analyzing data
•Expert experience using Windows Operating Systems and Microsoft Office tools
Successful candidates must be able to:
Successful candidates in this vital position are flexible and problem-solvers who enjoy helping employees assisting customers to resolve their questions and concerns.