Apply Now    

PM0224 - Business Analyst II - 602

Req #: 180008854
Location: Columbus, OH, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
The Branch Workforce Planning team is a part of Consumer and Community Banking Operations, responsible for branch staffing and scheduling to ensure CCB Operation’s business objectives are met.  The primary responsibilities of this team include volume / demand forecasting, capacity planning, resource scheduling, business analysis/support, and executive reporting.  
 
This role will work closely with the Regional Planning Leads within the Branch Workforce Planning team to drive improved hiring, scheduling execution and service level performance across Chase’s 22 regions and ~5,200 branches by providing communication and analytical support.
 
We are looking for a leader with an attention to detail and demonstrated experience in ad hoc analysis, reporting execution, managing processes, effective oral and written communication, and support of cross-functional stakeholders.   In addition, the candidate has the ability to effectively partner with representatives across various groups to deliver accurate and insightful deliverables providing clarity to the field.
 
Specific Responsibilities Include
  • Reporting & Analytical Support:  Develop business processes, reporting, and analytical tools to equip Regional Planning Leads in adding maximum value to their field based business partners
  • Process Improvement:  Leverage insights from the field to drive upstream process and planning improvements to better serve leadership at the regional and national-level
  • Field Scheduling Support:  Coordinate with the field to remediate staffing and scheduling discrepancies
  • Execution Consistency:  Create field materials and communications to highlight workforce planning status and opportunities
  • Issue Resolution:  Own key issues, follow ups and action items to ensure they are effectively tracked and managed to resolution

 

Preferred Qualifications
  • Strategic Agility:  Ability to deliver on tactical day-to-day challenges while continuing to ensure the overall program is managed effectively.
  • Influence and Change Management:  Strong influencing and change management skills.  The successful candidate will need to affect change in processes and behaviors by clients, technology, and across partner groups.
  • Attention to Detail:  Must have a high degree of attention to detail, specifically in ensuring accuracy in all deliverables.
  • Analytical Rigor:  Ideal candidate is an analytical thinker with strong data analysis skills; synthesizing information across multiple platforms, systems, and organizations.
  • Presentation / Communications:  Ideal candidate would be able to develop and deliver concise presentations that clearly articulate challenges, actions, and results for complex matters - creating clarity and a bias for action with key stakeholders.
  • Branch/Retail Expertise:  Well-versed in Consumer branch, Community, and/or retail environment to take into consideration in managing the workforce planning process.     

 

  • Bachelor’s degree or equivalent experience/ training
  • 5-10 years experience
  • Advanced skills in Microsoft Office

 

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.