JPMorgan Chase & Co. (NYSE: JPMC) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Services Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operation Centers, GSO provides global, coordinated diagnostic and support services, while Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts.
Global Enterprise Systems Management (ESM) is responsible for maintaining a stable and resilient operating environment for Monitoring & Automation Systems for Distributed platform. The customer base of this service discipline is global within JPMC across all lines of business and is mainly represented by server & application support teams. Support to the ESM service is provided on a 7 x 24 x 365 basis utilizing a follow-the-sun operation model. Strategic global operations locations include Columbus, Jersey City/Brooklyn/Delaware/Whippany, Singapore and Hyderabad.
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