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CIB Ops - N.A. Cash Equities Associate- Client Service - Newark, DE

Req #: 180025862
Location: Newark, DE, US
Job Category: Operations
Potential Referral Amount: US Dollar (USD)

JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan’s North American Cash Equities Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan’s global equity trading desks. The team is responsible for monitoring the successful transmission of client trades from trade booking to settlement. The role requires daily interaction with Sales Traders, Clients, Service Providers and Operations Staff in order to maintain and improve client relationships and streamline processes.
Key responsibilities:
Client Relationship Management:
  • Building strong relationships with our clients by delivering an industry leading client experience
  • Sharing industry knowledge for the purpose of improving mutual efficiencies
  • Effective / Professional communication
  • Attending meetings to share query metrics and discuss best practices
Risk Management:
  • Controls Reports – Actively monitor and manage daily control reports to identify and resolve exchange and client side breaks.
  • Leverage analytics tool to identify & resolve outstanding risk
  • Understanding of global markets, associated settlement risks and nuances
  • Client Onboarding
Exception Management:
  • Trade Processing – Monitor & resolve trade discrepancies and position break reports with corresponding internal/external parties. Perform root cause analysis to prevent future discrepancies and improve straight through processing “STP” capabilities.
  • Fails management including break resolution and trade repair
  • Reference Data maintenance
  • Learn & the equity trade lifecycle along with a solid understanding of the various applications involved
  • Rationalize KPIs and other metrics via analytics
  • Able to build and maintain positive client relationships
  • Strong analytical, technical & problem solving skills
  • Effective, adaptable, & professional communication / interpersonal skills
  • Strong attention to detail, quality & accuracy
  • Able to thrive in a high pressure, high volume, deadline driven environment
  • Proactive in identifying areas of opportunity for improvement
  • Open & receptive to feedback / coaching
  • Accountable / reliable / committed
  • minimum of 3 years financial industry experience required
Preferred Experience/Skills
  • Knowledge of securities industry and back office operations (e.g. maturities, equities, fixed income, custody services, etc.)
  • Ability to analyze a process and recommend ways to improve quality, control and efficiency
Educated to a Degree Level
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package.
JPMorgan Chase is an equal opportunity and affirmative action employer M/F/Disability/Veteran. 
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.