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HR Service Delivery Latin America Onboarding Associate

Req #: 180024810
Location: Tampa, FL, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.


Corporate Human Resources plays an integral role in designing, implementing, and managing global initiatives across the firm.  The functional areas within Corporate HR include global recruiting, training, talent and development, career management, diversity, compensation, benefits, employee relations, technology, finance and HR service delivery ( HRSD). Our Human Resource professionals within these areas are among the most talented and innovative in the industry. They take a proactive approach to identifying and proposing solutions to organizational challenges, often working side by side with business managers to attract, manage and retain high-potential talent. Through a focus on continuous improvement and long-term success, Corporate HR helps refine our corporate culture, define our firm wide vision and reinforce our reputation as a world-class employer.


Global Human Resources Service Delivery (HRSD) is a best-in-class, global HR Service Delivery organization of over 800 people, servicing the entire global population of JPMC, currently totaling over 260,000 employees worldwide, in 60 countries. HRSD provides vital services in the area of Payroll, accessHR, Workforce Analytics (Surveys) and On/Off boarding employees. HRSD supports the firm in achieving its strategic priorities by leveraging the firm’s core principles of superior employee experience, operational excellence, efficient global coverage and a commitment to its people.


JOB TITLE:  Latin America Onboarding Specialist TL: English – Spanish

 The purpose of the job is to manage the LATAM Onboarding Team, which process hires into the business for the LATAM region. This will require close communication with the Recruiting and the local HRSD teams, gain end to end knowledge of the process, assist the team in resolving their queries on various request types & involve in effective transfer of knowledge.



  • Processing & validating client onboarding, account opening & various types of maintenance requests on client accounts for the private banking clients.Gain end to end knowledge of the process & as an SME, assist the team in resolving their queries on various request types.
  • Handling all miscellaneous requests related to the process & assists the team with research & investigation as required.
  • Ability to review the SOPs of the process & incorporate the necessary changes/updates as required.  Updating process related information (eg. Procedural changes, Errors, MIS reports).  Sharing the updates/changes made effectively with the team.
  • Effective transfer of knowledge & new learnings encountered in the process with the team.
  • 100 % adherence to procedures to ensure that there is not bad client experience.
  • Ensure adherence to operational procedures to complete task in an accurate and timely manner.
  • To provide processing support for effective and efficient process delivery.
  • Maintain optimal Productivity & Accuracy levels as defined for the process.
  • Ensure timely follow-ups on the pending/ageing requests, if any.
  • Ensure that all requests are completed before cutoff and there is no SLA miss.
  • Effectively communicate with management and workers of varying grade levels.





  • Minimum qualifications Graduate (Bachelor’s Degree in Commerce/other related background) with good Product & Process Knowledge, Ability to perform Research & Investigation, Good Problem Solving & Analytical Skills, and Ability to Transfer Knowledge, Identify opportunities for process improvement/improve efficiency.
  • Minimum experience Min 4+ years’ experience in a Service environment

  • Key competencies must indicate competencies essential to do the job

  • Good end to end knowledge of the process & ability to transfer the knowledge effectively.

  • Good problem solving, analytical & reporting skills.

  • This role requires meticulous attention to detail.

  • Ensure adherence of operational procedures to complete task in an accurate and timely manner.

  • Knowledge of MS Word, MS Excel, MS PowerPoint & MS Outlook.

  • Ability to work in a deadline driven environment.

  • A proactive approach to problem solving, taking ownership of issues and having the determination to follow things through.

  • Client focused.

  • Good time management skills

  • Uses initiative & readily questions.

  • Must be very detailed oriented.

  • Excellent written & spoken English and Spanish communication skills.

  • An appreciation of control and quality issues.

  • Strong team player and has the capacity to build good working relationships with cross functional/geographical teams

  • Result oriented, accepting responsibilities and challenges that take them outside their comfort zone

  • Risk aware & Control orientated.

  • Escalate timely as & when required.

  • Support the team in their mission to provide top quality operations.

  • Document procedures and identify requirements for additional controls.

  • Completion of daily checklist and reporting.

  • Establish excellent relationships with various internal departments and external parties with whom interaction is required.

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