JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2.4 trillion, over 250,000 employees and operations in over 60 countries. It operates across four business segments including Asset & Wealth Management, Corporate and Investment Banking, Commercial Banking and Consumer and Community Banking.
J.P. Morgan Asset & Wealth Management advises institutions, endowments, foundations and families through Asset Management and Wealth Management. Our Wealth Management business includes J.P. Morgan Private Bank, J.P. Morgan Securities and Chase Wealth Management.
JPMorgan Asset Management has delegated our TA, Client Service and Complaint functions to a Third Party Administrator (TPA).
The services provided include processing of deal transactions, maintenance of the register, settlement/reconciliation of payments, handling of client money, execution of corporate actions, answering all client queries, processing of telephone deal transactions and complaint handling. The accountability of JPMAM remains unchanged by this delegation and the UK Funds TA Service Delivery Team are responsible for overseeing the delivery of these services and managing the relationship with the appointed TPA.
The TA Service Delivery Team provides a point of escalation for service related issues for both the TPA and internal AM stakeholders in relation to TA & Client Servicing activities. Whilst TA oversight is the predominate requirement of this role, support of the Client Service Oversight functions may be required at times. The successful applicant will be required to review volumes in line with forecasts, review KPI’s, ensure consistent quality monitoring is undertaken, service reviews are attended and appropriately audited and positive change is driven forward to reduce TA service issues
Knowledge of OEICS/IT/LIFE Effective time management Self-motivation Excellent communication skills (verbal and written) Ability to build strong relationships both internally and externally Thorough Adaptable with ability to mulit-task Attention to detail Understands when to escalate Negotiating and influencing Leadership Strong team ethic Microsoft products
Knowledge of OEICS/IT/LIFE
Effective time management
Excellent communication skills (verbal and written)
Ability to build strong relationships both internally and externally
Adaptable with ability to mulit-task
Attention to detail
Understands when to escalate
Negotiating and influencing
Strong team ethic
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.
The firm invites all interested and qualified candidates to apply for employment opportunities.
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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.