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Technology Controls Officer

Req #: 180025007
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.


Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.


As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.


The Technology Controls Officer will have a comprehensive understanding of the overall Banking Technology risk and control environment and instill appropriate governance to manage and proactively identify issues and changes in the risk profile of the underlying systems.  The Technology Control Officer (TCO) will support the Application Development Managers (ADM) in understanding the end-to-end risk posture of the applications and infrastructure to ensure appropriate controls are implemented for existing systems, new application development, and ongoing enhancements.


The Technology Controls Officer will progress a robust risk and control environment ensuring technology solutions comply with firm wide risk and regulatory requirements. 


Responsibilities include:

  • Drive a risk mitigating culture within Banking Technology aligned to proactively identify, assess, and manage inherent risks within our platforms and services.
  • Promote innovation within the technology control environment driving control optimization, process efficiency, and improved client experience.
  • Strengthen the Banking Technology control environment through education, collaboration, and oversight.
  • Drive effective risk mitigating controls designed, deployed, and monitored by the application owners, developers, and support teams.
  • Develop an integrated technology control framework maintaining the appropriate balance between risk mitigation, product growth, and financial returns.
  • Collaborate with Audit, Information Risk Management, business control functions, and the Banking Technology teams to drive transparent, measurable, and sustainable control improvements.
  • Partner closely with business and technology stakeholders providing clear direction and guidance to manage risks, optimize returns, and enhance the client experience.
  • Proactively work with technology and product managers to identify potential issues and ensure effective remediation.
  • Provide leadership and advise on material remediation activities ensuring appropriate resolution of issues.
  • Proactive engagement with Technology Control Managers.
  • Active engagement in risk assessments and control substantiation.
  • Collaborate with ADMs on Internal Audits, SSAE16, SOX, and regulatory assessments.
  • Support Risk & Control Self-Assessment (RCSA) process ensuring issues and related action plans are timely documented, assigned, and resolved.
  • Drive the Technology Control education agenda.
  • Lead Technology Control forums across multiple application areas.
  • Ensure escalation of material issues to senior technology management.
  • 10+ years of technology management experience.
  • 5+ years of technology security, risk, and audit experience.
  • Experience leading a team is strongly desired; preferably in the technology security, risk, and/or audit space.
  • Strong written and verbal communication skills.
  • Experience working with geographically dispersed and culturally diverse teams.
  • Proficient with multiple technologies and architectural design principles.
  • Ability to establish good working relationships with team members, colleagues, and external organizations.
  • Project management experience.
  • Demonstrated analytical and problem solving skills.
  • Certifications such as CISSP, CISM, CRISC, CISA are preferred.
  • Strong organizational skills with ability to effectively multitask.
  • Bachelor’s degree, specialized training, or equivalent work experience.
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