Apply Now    

Fraud Hotline - Specialist II

Req #: 180021484
Location: Bangalore East, KA, IN
Job Category: Operations
Potential Referral Amount: 10000 Indian Rupee (INR)
JP Morgan Introduction:
J.P. Morgan is a leading global financial services firm, established over 200 years ago:
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
Roles and Responsibilities:
      • Take ownership of each customer while empathizing and prioritizing customer needs
      • Resolve conflicts and manage customer expectations
      • Determine customer needs and provide appropriate solutions through relationship building
      • Effective verbal and written communication with both external and internal customers
      • Document customer account activities thoroughly and concisely
      • Engage in interactive dialogue with customers through active listening
      • Approach problems logically and with good judgment to ensure the appropriate customer outcome
      • Make appropriate decisions on behalf of the customer quickly and effectively
      • Effectively prioritize work to ensure efficiency
      • Conduct research as needed
      • Critical thinker and ability to exercise independent judgment
      • Accuracy and attention to detail
      • Required to abide by all applicable regulatory and department practices and procedures
      • Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
      • Fluency in Windows Operating Systems and Microsoft Office tools


    Undergraduate/ Graduate with min 6 months international voice contact center experience
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.