Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
End User Services (EUS) delivers measurable business value by providing core desktop technology solutions that meet business demand while realizing cost efficiencies. CTS works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's 200,000+ workstations and 40,000+ remote access users. We oversee important tasks, including: incident management, user management, security access and controls, work order management, media management, application and business data recovery, and disaster recovery
Scope of responsibilities will include overseeing, planning, scheduling, troubleshooting and providing long term strategic solutions on resiliency planning and execution across the organizational towers. In addition, the manager will be responsible for developing relationships with other GTI areas, communicating project status, and understanding detailed business requirements across multiple project initiatives. Perform reviews and / or re-engineering of current processes in place.
Summary of responsibilities will include, but are not limited to:
To work with the operations team to develop and maintain a robust resiliency plan for each of the services in Workspace Services.
Coordinate tests and ensure the team involved understand the testing schedule and the scope of each test.
Work with the engineering teams to identify gaps in test dependencies and develop plans to eliminate the gaps and add to future test scope.
Identify areas for automation to drive towards the goal of automating any technical recovery plan.
Work with Lines of business to understand requirements and priorities for recovery of major outages. Memorialize those requirements and ensure there is a process in place to understand changes.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.