JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of > $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity.
Global Technology Infrastructure (GTI) is the technology infrastructure organization for the firm, delivering a wide range of products and services, and partnering with all lines of business to provide high quality service delivery, exceptional project execution and financially disciplined approaches and processes in the most cost effective manner. The objective of GTI is to balance both business alignment and the centralized delivery of core products and services. GTI is designed to address the unique infrastructure needs of specific lines of business and the demand to leverage economies of scale across the firm.
Real Time Communication (RTC) delivers measurable business value by providing core Voice and Data technology solutions that meet business demand while realizing cost efficiencies. RTC works with our Line of Business partners to develop standardized, resilient operating environments and implement a global technology strategy for the firm's Telephony, Trader Voice, Voice Recording, Contact Center, Telepresence and Conferencing systems; supporting over 380k users globally.
The Risk & Control Lead is responsible for designing and implementing controls governance processes, monitoring and reporting against the firms Controls Policy for the global voice infrastructure, middleware and application environments. This portfolio includes CISCO UC, voice gateways, CUBE and Avaya PBXs which provide Voice Services to the Corporate, Retail and Contact Center lines of business worldwide. Responsibilities will include but not be limited to: Identifying, reporting and governance of security control gaps and policy breaks for all aspects of Systems Hardware and Software, Infrastructure Controls Assessment and Application Control Assessment management/governance and global regulatory requirements.
The candidate must have Unified Communication (Cisco Infrastructure and Application Operations) experience supporting large scale carrier or financial institution infrastructure and controls environments. The candidate will also need to have experience in managing global vendor contracts and regulatory policy (Luxenberg, Johannesburg etc.).
He/She will need to have a deep understanding and proven experience within the following areas: Voice & Data Transport systems, Desktop and Server Operating System / Software deployment, ITIL Methodology, Performance Metrics & Reporting, Process Re-Engineering, Technical Problem Resolution, Business Applications Knowledge, Change Management, Corporate IT Audit Process, IT Risk Management, Asset/Inventory Management, Risk Assessment, Customer Service, Foundation Architecture Knowledge and Infrastructure Product Knowledge.
The successful candidate will have versatility as their key strength: the ability to understand multiple roles across the organization: operations manager, developer, architect, innovator etc.. We are looking for a candidate who is well-rounded in their technology experience and is willing to take on new challenges, as our infrastructure may move in technical directions that we cannot foresee today. The ability to work in a dynamic, global team oriented environment is key to this position. The ideal candidate will look at new technology as an opportunity and provide innovative solutions to unique challenges.