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CIB - Transaction Processing Specialist - Manila Billing Operations, Senior Team Member - Manila

Req #: 180023700
Location: Taguig City, 00, PH
Job Category: Operations
Potential Referral Amount: Philippine Peso (PHP)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Function Description
Client Billing Operations supports the end to end Billing process for the Global business units within CIB Banking, Markets and Investor Services.  Support CIB clients, globally, who use the Treasury Services, Custody, Accounting, Fund Administration, Investment Analytics, Trust & Fiduciary, Transfer Agency, Prime Brokerage, and OTC suite of products.  Primary functions include account and product setup, validation of data inputs into the core billing applications, invoice production, validation & delivery.
Roles & Responsibilities
  • Performs quality verification of billing client onboarding, re-pricing and various account setup maintenances.
  • Works with the operations team in ensuring that billing account setup is consistent with the fee agreement.
  • Oversees focus group discussions to ensure alignment of the processes with the operations team.
  • Serves as a subject matter expert
  • Generates metric and capacity reporting
  • Leads the team to come up with process improvements
  • Assists the management and the setup and implementations team in identifying and improving process and control gaps.
  • Completes additional assigned tasks from the management to ensure risk and control measures are in place
  • Discusses and escalates internal and external findings to stakeholders
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
  • 3-5 years work experience in a global financial institution
  • Proficiency with Microsoft office
  • Strong written and oral communication skills, able to influence the team and internal business partners
  • Strong leadership and interpersonal skills
  • Strong attention to detail
  • Strong analytical, prioritization and organizational skills
  • Strong risk and controls awareness
  • Independent, self-motivated, with an ability to adapt and be flexible in a team environment
  • Ability to work under pressure and deliver the job within the agreed SLA (service level agreement)
  • Strong sense of ownership and responsibility
Preferred Skills & Experience:
  • Candidates with a Bachelor Degree in Finance or any business related course is preferred
  • Supervisory experience is a plus
  • Operations processing background
  • Background in auditing and quality review
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