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CIB - Operations Manager - Vice President

Req #: 180023335
Location: Mumbai, MH, IN
Job Category: Operations
Potential Referral Amount: 0 Indian Rupee (INR)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Position Summary
Cash Operations offers innovative solutions and services to various LOBs across multiple asset classes and geographies.  The unit maintains relationships with hundreds of clients worldwide. In addition to this J.P. Morgan is an industry leader in providing clearing, custody, operations, and technology solutions to clients worldwide. EMEA Payments Operations is responsible for ensuring timely payments on behalf of the clients (both internal and external) of the firm.
The primary responsibility of this position is to manage Operations for Multicurrency Processing Function, wherein the candidate must have extensive knowledge and experience in supporting Core Cash offerings of the bank, within a deadline driven environment; will have responsibility for multiple Core Cash products/functions and be responsible for building a strong Center of Excellence across key functions in the region; is required to establish an overall end-to-end strategy and governance across migrations, delivery, training, re-engineering, risk and control framework in support of EMEA Core Cash operations; is expected to provide broad based leadership by partnering with multiple work streams including technology, product, service and sales teams. The role involves close coordination and working with other client operations sites to ensure business goals and objectives are met.
Key responsibilities
  • Manage expenses and facilitate ways to reduce them to support business growth in a cost-effective manner
  •  Design an appropriate operating model across various sub-functions to ensure strong management coverage, oversight, and resiliency
  •  Build a strong transparent culture for staff based on meritocracy; advance the inclusive leadership agenda through diversity, training, performance management, networking, redeployment, job mobility, and  mentoring
  • Engage, motivate and influence direct reports, teams and peers, and enhance overall employee engagement and retention, working in partnership with HR and training teams
  • Monitor key HR issues around hiring, engagement, training, attrition, and overtime that may impact the business
  • Build strong risk awareness and controls focused on the workflow,  and work closely with Business Partners and Risk Control Managers in driving/implementing effective a robust, pro-active and sustainable controls programs to pro-actively manage risks to the business
  • People & resource management (e.g. people development, attrition, pipeline/skills monitoring, and training programs).
  • Manage the performance management cycle- Objective setting, development and career planning, performance appraisal and reward & recognition for the team.
  • Improving and maintaining a controlled environment (e.g. necessary controls activities along process flow implemented, appropriate control tools in place, team members fully understand risks and related controls)
  • Encourage and practice efficient cost management
    • Minimum Qualification – Graduates with a minimum of 10-15 years’ experience in a bank, financial services/ or other service sector environment or Qualified professionals (e.g. CA, ICWA, and MBA) with 8-10 years of post qualification experience in similar environment and strong team management experience in similar environment.
    • Extensive experience and a strong working knowledge of various aspects of International Payment Processing Operations.
    • Expert Knowledge of SWIFTS & international payment conventions & practices is a must.
    • Strong Interpersonal skills to be able to communicate internally & externally and at all levels.
    • Excellent written & oral communication skills in English.
    • Proven leadership and people management skills.
    • Proven ability to build strong business relationships within the site and across the business. 
    • A proactive approach to problem solving, taking ownership of issues and having the determination to follow through.
    • Ability to use creative problem solving techniques to solve business issues. 
    • Strong PC, project management, and analytical skills. 
    • Knowledge of MS Access, Excel, PowerPoint, and Word.
    • Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are me, with the ability to identify and manage operational risk.
    • Behavioral skills -  Leadership, Problem solving and time management
    • Strong planning, negotiation and analytical skills
    • Assertive and self-confident.
    • Flexibility to work global hours and willing to travel globally
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