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Consumer & Community Banking - Oversight & Control - O&C Program Manager - Vice President

Req #: 180014703
Location: Lewisville, TX, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
This position offers an opportunity for interacting with External Examiners (including federal and state regulators, GSEs and other government agencies, as well as Private Investors), Business Management, Legal and Compliance.  Depending on the size, this individual may have primary liaison responsibilities with the examiner.  This position manages a caseload of external examinations in adherence to protocols established for pre-exam preparation, on-site facilitation and post exam processes.  Key responsibilities include requesting materials/data procurement, logistics coordination, management communication, issue identification, and appropriate engagement in remediation of any identified issues.  This position partners with Business Management, Control Teams Legal and Compliance to develop written responses to examination requests and final examination reports.
Principal Responsibilities
  • Maintain an active dialogue and enhance Chase’s relationship with the external exam entities.
  • Develop an effective partnership with Senior Business leaders, Control Teams, Legal, Compliance, Audit, Operations, and individual business units to respond to examination matters.
  • Review examination information requests and, in a timely and orderly manner, collect, review, and evaluate data prepared by business subject matter experts and control managers and ensure a timely delivery.
  • Prepare business partners for examination interviews, ensuring areas of focus from each department are addressed.
  • Prepare substantial written responses to examination inquiries and final reports. 
  • Manage logistics of exams and ensure proper coordination.
  • Provide strategic, clear, and regular updates to management regarding significant matters, including timely escalation and resolution.
  • Ensure that all issues and concerns highlighted during the exam, are reviewed and addressed with the appropriate business areas, and that action plans are developed, completed, and tested to address root cause. 
  • Coordinate with the remediation manager and business line Control managers to ensure that all examination issues and matters are addressed timely and effectively.
  • Influence and drive change in business areas outside of direct control.
  • Partner with other areas to identify and analyze trends and remediation plans that are identified across multiple exams and then work with business to ensure they are appropriately and consistently addressed.
  • Ensure management reporting is completed timely and accurately
  • Perform adhoc work as identified.
Knowledge - Skills 
  • Strong project management and organizational skills
  • Strong time management skills and the ability to manage multiple deadlines
  • Solid judgment with the ability to evaluate complex legal and business issues.
  • Strong working knowledge of audit, risk and operational management concepts and the ability to understand and interpret the impact of policy and procedural changes, as well as identify and convey potential problem areas.
  • Action-oriented and effective listening skills.
  • Excellent time management and planning skills along with the ability to handle multiple exams at the same time.
  • Ability to review documentation and provide executive summary overviews and trending analysis.
  • Project management skills.
  • Must be able to interact effectively with management.
  • A relationship builder, who can establish trust and credibility across the organization.
  • Analytical and organized with a systematic thought process.
  • Ability to establish, develop and maintain effective working relationships with internal and external business partners
  • Bachelor’s degree (BS / BA) required
  • Strong and effective communication skills to develop relationships between business groups and external examination teams.   
  • Strong project management and organizational skills
  • Meeting facilitation and presentation experience
  • Minimum of 5-7 years experience in Mortgage Operations/Operational Risk or Audit experience.
  • Knowledge of investor requirements and Federal and State regulatory requirements.
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