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CIB Operations – Custody & Fund Services - Change / Program Manager - ED - London

Req #: 180022471
Location: London, ENG, UK
Job Category: Operations
Potential Referral Amount: 3500 Pound Sterling (GBP)


J.P. Morgan Custody provides Institutional investors access to markets worldwide for the settlement, safekeeping and asset servicing of securities, along with ancillary services such as Foreign Exchange and Liquidity Solutions. This product suite, along with our Markets business, helps us service our core client segments: Asset Managers, Asset Owners, Insurance/GSEs, Banks/Broker Dealers and Hedge Funds and Alternatives. Fund services provides specialized expertise in accounting and administration of a broad range of fund types. A brief snapshot of services are, Fund accounting/administration, act as fiduciary for European funds, provide distribution support and shareholder record keeping services.


Role & Responsibilities:

The role focuses on the change and program needs across CFS Operations globally. Some of the key responsibilities include:


  • Manage and execute complex projects and ensure that project deliverables are met with the appropriate due diligence

  • Partners with a number of groups including the product, product development, operations technology and finance

  • Provide transparency with the execution of a communication plan on project delivery as it related to being on schedule, on budget with proper risk mitigation

  • Identify and facilitate issue resolutions and escalate where applicable

  • Business process re-engineering

  • Help analyze system infrastructure and existing process flows to determine gaps or opportunities for productivity improvements

  • Monitor, track and report project milestones and timeline

  • Participating in meetings at the operational and project level, providing continuous feedback on project status, UAT Management

  • Understanding the business, products and infrastructure

  • Ability to represent team in key senior Project Delivery meetings

  • Produce summary presentations and overview materials for program stakeholders

  • One of the key projects the person will lead is STP Optimization program for Custody & Fund Services. The programs covers defining  a methodology for gathering information across asset types and functions, covering trade capture and lifecycle events, initiate & execute a pilot and analyze the information gathered under the eight level methodology thereby yielding the findings & tangible actions



  • Strong experience of working on large scale, multi-stream programs with proven track record in streamlining operational process to reduce operating costs and/or increase processing capacity.

  • Ability to work closely with business partners and interact with all staff levels

  • Ability to be flexible, follow tight deadlines, organize and prioritize work Strategic thinking coupled with practical execution

  • Strong analytical and problem solving skills including taking the initiative to drive change and enhance controls

  • Ability to manage through a changing business landscape Anticipate issues and aggressively drive initiatives to ensure results

  • Self-starter and ability to learn quickly


People and Communication:

  • Strong oral and written communication and presentation skills including the ability to communicate strategic messages clearly and consistently with the team, making linkages to individual goals and accomplishments

  • Strong relationship management and partnership with a large array of constituents; ability to manage by influence to promote change Leadership with proven ability to manage by influence to promote change

  • Proactive in identifying and escalating issues


Business and Subject Matter Knowledge:

  • Knowledge in Custody and/or Fund Services

  • Subject matter expertize in transaction life cycle processing including trade capture and asset servicing

  • Microsoft Excel, Power Point and Microsoft Projects


Education and Certifications

  • Bachelor's Degree or equivalent preferred


About J.P. Morgan Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.




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