Apply Now    

Infrastructure Support Associate

Req #: 180017820
Location: Westerville, OH, US
Job Category: Project Management
Potential Referral Amount: 3000 US Dollar (USD)

  • Leads large complex technology programs containing multiple, interrelated projects targeting at achieving an overall business goal 
  • A Program is defined as an LOB scale endeavor requiring multiple independent workstreams to accomplish a defined result
  • Leads programs from initiation through implementation including phases such as planning, analysis, design development and implementation 
  • Establishes project requirements, priorities, and deadlines
  • Ensures project is completed in accordance with all Risk, Architecture and other relevant firmwide guidelines.  Coordinates resources (staff, equipment, vendors and consultants) across one or more projects
  • Manages budget for assigned program, monitors program progress and adjusts resources and priorities accordingly
  • Responsible for coaching and mentoring less experienced team members
  • Role may also include people management responsibilities
Role Expectations and Success Factors
  • Issue / Risk Management: Resolves issues through mediation, negotiation with management level, or escalation to Dir +. Manages issues which impact cross-release or cross-project. Escalation Management - Consistently demonstrates sound judgment in knowing when/what to escalate and to whom. Anticipates/Identifies and remediates risks before they become issues
  • Financials / Budgets: Able to manage HR as well as Non HR costs (run rate, hardware, readiness, etc.,) as appropriate. Manages contractor needs and obtains funding. Manages external costs as appropriate (procurement, vendor)
  • Communications: Chooses level of detail appropriate for audience with ability to tailor for Dir +. Demonstrates confidence, effective delivery, poise in Dir+ interactions. Ability to influence Dir + level stakeholders. Understands amount of preparedness/achieves necessary SME level to conduct meaningful discussions with Dir +.  Anticipates items that could require senior level communication and provides effective advance notice to ensure surprises avoided. Ability to facilitate sessions and deliver to large audiences that may include MD + stakeholders
  • Project Planning and Tracking: Integration Management - Ability to integrate timeline, design, quality,  generally within LOB, but may begin to extend cross LOB. Resource Management -  Assesses resource needs and negotiates to obtain resources required/right size project as appropriate. Ability to understand project metrics, critical path, deliverables, processes, and effectively challenge team members,  job families, etc.  to ensure correct steps are taken for successful delivery
  • Business Value Delivered: Ability to understand project nuances to deliver highest benefit to the Business. Scope Prioritization and Recommendations - Ability to assess project and recommend best value approach/challenge appropriately. Ability to lead team to drive towards and develop innovative solutions. Manages business expectations and message to the business on scope decisions. Negotiates trade-off discussions as appropriate
  • Manage and Support People: Ensures most talented contributors recognized. Holds team members accountable for assigned tasks. Effectively delegates tasks to team member to ensure workload spread properly. Coaches/mentors team to teach best practices and grow talent pool   
  • Dealing with Ambiguity: Ability to work with unknown.  Defines, discovers, documents, or standardizes processes as appropriate. May involve defining oneself or assessing how/who can define and following through to completion. Ability to identify gaps in direction and ownership. Takes into consideration IT and Business needs to ensure that roles and responsibilities are clear and agreed upon. Displays the leadership to communicate and influence team to follow once direction is established
  • Decision-Making: Understands boundaries for decision-making. Knows when he/she should make a decision vs. who else/what level should make decision. Decision quality - Established track record of making the right decisions. Supports decisions with objective assessment/facts and can justify effectively to Dir +. Willingness/Courage to make decisions in appropriate situations when no other leadership is clear. Evaluates past decisions for insights to improve decision making. Willing to make unpopular decisions
  • Organizational Agility: Understands organizational structure and politics to influence and obtain agreement from Dir +. Knows who/where to pursue information within the organization and applies towards removing project obstacles.  Leverages existing relationships and builds new ones to deepen or expand agility. Recognizes organizational maturity and effectively considers in assessment of resourcing, program structure, and project planning.
  • Adherence to SDLC/Controls: Provides and drives process improvement suggestions. Proactively ensures project/program adherence to SDLC, Controls, and applicable Audit standards, and/or validity of exceptions requested. Facilitates project implementation reviews for complex projects
  • Annual Capacity/Complexity: Manages up to 50,000 hours across the job family; Complexity Indicator - Up to High/<35
  • Project Task Estimation Experience
  • Resource Scheduling
  • Risk Management
  • Issue Management
  • Adherence to Standard Project Lifecycle
  • Budget / Financial Management including Business Case completion
  • Evaluation of impact to Total Cost of Ownership for multiple simultaneous, complex projects  
Business Knowledge: Proficient in multiple business disciplines and functions

Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits.  You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.

When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 


Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.