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Corporate Third Party Oversight - Business & Operations Manager -

Req #: 180021168
Location: Jersey City, NJ, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J. P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
The Corporate Third-Party Oversight (CTPO), Sourcing and Procurement Operations organization is part of the JPMorgan Chase (JPMC) Chief Administrative Office. CTPO provides the framework for how we engage, monitor and hold our suppliers accountable to the firm and our clients. The CTPO team coordinates with and provides guidance to the LOB TPO teams firm-wide with respect to the governance, risk assessment and policies and procedures associated with all third-party engagements. CTPO also provides oversight to the suppliers engaged by the firm's Corporate Functions and is responsible for firm-wide TPO systems, standards, and training. The CTPO team is comprised of staffs based primarily in the Jersey City area but also in major international locations.

This Business & Operations Associate will be responsible for overall project management, focusing on the TPO Tools like Compass/4Site, interfacing with TPMO's for the LOB's and Corporate Functions. This software provides a unified tool for Lines of Business, corporate aligned functions and the Third Party Management Office to access engagements as they progress through each stage of the TPO Program Lifecycle. This global platform helps stakeholders make informed decisions related to the outsourcing to a Third Party Supplier, relative risk of the Engagement, financial viability, contract compliance, identify supplier risk and performance management.

The candidate must be a highly-motivated individual and must be able to handle a high level of complexity within their span of control, be able to work through ambiguity, be flexible enough to shift workload in accordance with changing priorities, and be comfortable dealing with and leading in a fast-paced, priority-driven environment.

  • Manage production issues either directly to resolution or escalate as needed
  • Driven to resolve issue within the committed SLA
  • Communicate cross-functionally with all LOB’s, Third Party Risk Management, and technology development teams
  • Take part in root cause analysis and leverage test environments to recreate/investigate issues
  • Support system upgrades during release windows
  • Create accurate, engaging and concise procedures, communications, presentations and training materials
  • Manage system access for all users and potentially run the annual recertification of those users.
  • Application functions that are highly data-driven that required deep understanding on end to end work flows
  • Experience understanding and investigating complex problems
  • Identify system gaps and opportunities to improve processes in partnership with Business Analysis team
  • Collaborate closely with Level1 offshore team and provide guidance/feedback whenever necessary
  • Ability to work on efficiency tasks within defined timelines
  • Actively contribute to the knowledge and skill base of the team
  • Weekly/Monthly reporting and presentation status deliverables for CTPO leadership team
  • Collaborate with cross-functional stakeholders within CTPO in driving TPO strategic initiatives
  • 3-5 years’ of experience in working multiple applications simultaneously, preferably in a financial services organization
  • Supplier/vendor management experience preferred
  • Strong analytical, data management and problem solving skills
  • Passionate about customer experience with a strong focus on empathy
  • Discipline to work independently and within a cooperative team environment
  • Experience in managing critical path, issues, risks and dependencies
  • Outstanding written and verbal communication and aptitude to influence all levels within the organization
  • Experience working with data, technology, and operations
  • Strong Customer Service Knowledge is required
  • Possess previous experience in driving process improvement initiatives
  • Strong proficiency in Microsoft applications required
  • Fogbugz, Jira and Confluence preferred
  • Bachelor’s degree preferred


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