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Applications Support

Req #: 180021450
Location: London, ENG, UK
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)
We currently have an opening for an Application Support Analyst within our Market Data Services group.
The qualified individual must have exceptional troubleshooting skills and will be a member of the team that is accountable for implementing and maintaining a number of market data platforms which service various lines of business across JP Morgan CIB. The individual must work well in a team environment and will be responsible for leading efforts such as implementing production changes, communicating and interacting with lines of business on issues or outages, coordinating exchange-driven changes, developing tools to streamline production support processes and providing resolutions to production issues.  
The role involves working a shift pattern to cover core trading hours and some weekend work will also be required.
Primary Responsibilities:
• Support of critical market data and tick capture platforms
• Implement production changes and provide resolution to production issues
• Develop tools for ongoing improvement of production support processes, monitoring of market data platforms and stability of the market data infrastructure.
• Communicate and interact efficiently with lines of business on issues or outages
• Liaise with plan/build teams to ensure smooth transition from project to business as usual for new products and processes
• Work with vendors to help drive technical strategy and improve service
We are looking for high achievers who are focused on delivery and clients.

Essential skills:

• Strong coordination skills in managing vendors as part of issues or upgrades
• Technical trouble shooting experience with proven ability to manage high profile/time critical issues
• Previous experience of working in an environment with change management structures and processes plus problem ticketing and resolution system
• Self-motivated, customer focused, innovative and analytical
• Able to prioritize workflow and work accurately under pressure
• Experience of using monitoring/forensic tools (e.g. ITRS Geneos)
Desired skills:

• Market Data Technologies – RMDS/TREP (ADH, ADS), Bloomberg BPIPE, Direct exchange feeds, Contex contributions, Solace, DACS entitlements
• Tick Capture Technologies - OneTick / KDB
• Programming Languages – Shell, Python, Java
• Hardware Platforms – Storage Filesystems
• Network Technologies - IP (TCP/UDP/MCAST), Switch and routing topologies
• Operating Systems – LINUX (RedHat) System Administration
• Knowledge of financial markets and market data content

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits.  CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity.  We encourage professional growth and career development, and offer competitive benefits and compensation.  If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you. 



@2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran

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JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.