As a Vice President of Infrastructure Support - SCCM you will be responsible for supporting JPMC”s complex SCCM environment, incident resolution, providing subject matter expertise to other team members, driving improvements and ensuring the highest degree of resilience and top tier support, resulting in uninterrupted platform availability. Driving service improvement across the environment is key to the role: managing all service delivery, resiliency, efficiency, and audit programs as well as ensuring engineering standards and products are integrated across the platforms. The scope of responsibilities will entail trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment.
This position may require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening which includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
This role requires a wide variety of strengths and capabilities, including:
- Minimum of 8+ years of hands on operational experience managing Microsoft System Center Configuration Manager (SCCM) in a complex, global, mission critical production environment
- 10+ years’ experience on Windows Server platform
- 5+ years of scripting experience. Preferably PowerShell
- 5+ years experiencing leading a global technology team (preferably SCCM)
- Strong background with Active Directory
- Basic experience in working with MSSQL databases. Able to read and analyse queries, along with developing stored procedures.
- Extensive experience in application/system/network performance and availability monitoring
- Experience building and supporting resilient and heavily automated platforms.
- Experience in working Dev-OPS/SRE Environment.
- Experience with System Center Service Manager/Orchestrator will be considered a plus
- Certifications: MSCE is preferred
Our Global Technology Infrastructure Group is filled with innovators who love technology as much as you do. Together, you’ll use a disciplined, innovative and cost-effective approach to deliver a wide variety of high-quality products and services. You’ll work in a stable, resilient and secure operating environment where you—and the products you deliver—will thrive.
Global Services Operations (GSO) is responsible for service support and delivery for JPMorgan Chase's Global Technology Infrastructure (GTI). Through its Global Service Desk and Infrastructure Operations Centers, GSO provides global, coordinated diagnostic and support services, while its Production Assurance and Support functions leverage and execute industry-leading infrastructure management and support processes that are designed to minimize customer outages and impacts. Within GSO, the Critical Infrastructure Operations team was formed to provide high level / dedicated 24*7 Level 3 support via follow the sun for SCCM (Microsoft System Center Configuration Management/System Center Service Manager platforms.
When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.