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Technology Control Officer - Chase Card Services

Req #: 180015673
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: 0 US Dollar (USD)
The Lead Technology Control Officer (TCO) will have a comprehensive understanding of the Banking Technology risk and controls environment, and will instill appropriate governance to manage and proactively identify issues and changes in the risk profile of the underlying systems.  The Lead TCO will support the CIO and CTOs of their aligned line of business, serving as a member of the executive leadership team for the LOB, as well as the LOB Risk and Control leadership team. The Lead TCO will direct a team of Technology Control Officers to facilitate controls support including end-to-end risk posture of the applications and infrastructure for the assigned LOB, and ensure appropriate controls are implemented for existing systems, new application development, and ongoing enhancements.
The Lead Technology Control Officer drives a robust risk and control environment, including ensuring technology solutions comply with firm wide risk and regulatory requirements, as well as ensuring the TCO organization is appropriately staffed and aligned to support the respective organization. 
Responsibilities include:
  • Serve as the primary point of contact/escalation for IT Risk, Cyber and IAM related topics, supporting the LOB CIO and CEO and their respective organizations
  • Ensure adherence with LOB Risk and Controls KRIs, enabling the organization to meet LOB wide targets for controls, including successful audits and audit issue validation targets
  • Develop and continuously mature an experienced, right sized and diverse TCO organization, to support the large scale IT Risk and Controls needs of the CIO supported LOB
  • Provide organizational/hub leadership to the respective TCO organization, including lead/analyst level Technology Controls Officers supporting CTO organizations at scale
  • Provide oversight for the CIO line of business migration to internal and public clouds, driving controls adherence and maturity in the process
  • Support firm wide Cyber Security and Identity/Access Uplift programs, through partnership with CIO/CTO and LOB Cyber Leads
  • Drive a culture of Agile Development adoption, including supporting the adaptation and transformation of the TCO organizations alignment with Agile practices
  • Participate in the implementation of the LOB Risk and Controls transformational roadmap, driving overall maturity in the LOB risk organization
  • Develop, participate an deliver monthly risk committee updates, including LOB Business and IT Risk and Control committees
  • Promote innovation within the technology control environment driving control optimization, process efficiency, and improved client experience
  • Strengthen the Banking Technology control environment through education, collaboration, and oversight
  • Collaborate with Audit, Information Risk Management, business control functions, and the Banking Technology teams to drive transparent, measurable, and sustainable control improvements
  • Partner closely with business and technology stakeholders providing clear direction and guidance to manage risks, optimize returns, and enhance the client experience
  • Support Risk & Control Self-Assessment (RCSA) process ensuring issues and related action plans are timely documented, assigned, and resolved
  • Lead Technology Control forums across multiple application areas
  • Ensure escalation of material issues to senior technology management
  • College degree, specialized training, or equivalent work experience 
  • Minimum 10 years of technology management experience
  • Minimum 5 years of people leadership experience
  • Technology security, risk, and audit experience
  • Strong written and verbal communication skills
  • Experience working with geographically dispersed and culturally diverse teams
  • Proficient with multiple technologies and architectural design principles
  • Ability to establish good working relationships with team members, colleagues, and external organizations
  • Project management experience
  • Demonstrated analytical and problem solving skills
  • Strong organizational skills with ability to effectively multitask
  • CISSP, CRISC, CISA or other relevant certifications preferred
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