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Business Analyst_AD HOC MIS

Req #: 180017615
Location: Mumbai, MH, IN
Job Category: Operations
Potential Referral Amount: 20000 Indian Rupee (INR)
"J.P. Morgan is a leading global financial services firm, established over 200 years ago:
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
The Consumer Banking Specialist is responsible for providing timely resolutions to our Consumer and Community Banking customer’s queries.  They will connect with our customers through inbound/outbound calls regarding transactions on their accounts such as payments, loans, charges/fees, interest rates, rewards and other issues."

The Ad Hoc reporting team needs a Business Analyst to manage the design, development and implementation of reporting, automation and data solutions for the CSS MIS team.  The position will serve as the development team point of contact and will apply knowledge of systems functionality and data attributes in the process of developing appropriate requirements/reporting designs and solutions.   Position responsibilities are performed within established development deadlines and pursuant to control requirements and process protocol.  The position will work with all levels of management and other analysts on a daily basis to perform their job duties.     
Scope of Work: 
  • Call Center Operations Knowledge: Possesses an understanding of call center operations and data flow/call routing
  • Ability to Learn and Follow Procedures: Demonstrates the ability to learn and apply a series of steps, rules, or guidelines needed to perform a specific task, responsibility, or role
  • Use Organization and Technical Knowledge: defined by behaviors such as demonstrating the ability to understand financial concepts and analyze financial data; understanding business principles; ensuring that organizational politics do not hinder accomplishments; staying current on industry developments and the competition; and having the experience and skill to manage across functional and organizational lines
  • Analyzes Problems:  Identifies problems, recognizes the root causes, and identifies multiple potential or innovative solutions to problems
  • Database Management and Reporting: Demonstrates proficiency with database management and reporting tools (e.g., MS Access, OAD, Info1, LPS/MSP Passport, SQL)
  • Effectively Communicate with Others: defined by behaviors such as listening actively, communicating effectively and clearly, relaying important information to others when needed (i.e., explaining important information peers or direct reports); communicating in writing in a clear, concise manner; using appropriate methods to guide group meetings; fostering openness; sharing information all the time
  • Manage Complex Business Activities: defined by behaviors such as setting and managing priorities; planning and organizing so work is accomplished on time; identifying problems and recognizing the causes for problem solving; making decisions based on logical assumptions, relevant facts, and examination of alternatives; solving work-related problems through effective quantitative reasoning skills; learning and applying a series of steps, rules, or guidelines; applying technical knowledge for planning and performance
  • Foster Productive Teamwork: defined by behaviors such as establishing open and trusting relationships; treating others with respect; creating a climate where people are committed to sharing information (i.e., helping team members maintain positive working relationships); providing a structure and direction to enable a team to accomplish work goals; resolving conflicts; and understanding others’ perspectives

  • Bachelor's degree or equivalent required. 
  • 2-5 years of experience with SQL Server, SSIS (Must Have), Advanced Excel, SSRS
  • Work with version control tools like Subversion and project tracking tools like JIRA in a team setting
  • Ability to manage multiple projects and priorities
  • Bachelor's degree or equivalent required
  • Demonstrated knowledge of banking operations
  • Ability to analyze raw data and translate into highly readable and professional reports
  • Ability to prioritize work and efficiently process change requests from customers
  • Ability to work with minimal supervision in a fast paced, dynamic environment
  • Ensure development methodologies are followed and are compliant with department and Chase standards
  • Must have 2-5 years prior SQL /PL SQL/Database experience
  • 1+ years utilizing Business Intelligence solutions
  • Prior experience with call center technology data(Avaya CMS, NICE, IVR, Aspect )
  • Prior experience with workforce management data
  • Prior experience in reporting and data analysis development with ability to meet stringent deadlines.
  • Strong attention to detail and demonstrated knowledge of data quality control techniques
  • Strong documentation abilities
  • Strong organizational skills
  • Prior experience developing in an Oracle Database environment a plus
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