Number of Years of Experience 8 - 10 Expectations
•Should possess good product and domain knowledge
•Capable of planning and executing critical tasks independently
•ITIL frame work methodology
•Process and service improvement
•Strong trouble shooting skills
•Bachelor's Degree with 8-10 years of experience maintaining and implementing VMware ESX (versions 4.x 5.x)
•Working experience on Cisco UCS domains
•Relevant training or certifications: VMware Certified Professional (VCP) preferred
•Proficient with performance tuning of Operating Systems, Applications, Databases, Storage and Networking
•Ability to perform root cause analysis on all VMware products. E.g. ESX hosts, Virtual Centers, and Virtual Machines
•Comprehensive knowledge of hardware platforms that include rack mount servers and blades E.g. Cisco UCS, HP, Dell, and IBM
•Ability to administer, maintain, and troubleshoot Storage Area Networks (SAN) and Network Attached Storage (NAS) attached to VMware environments
•Understanding of Virtual Center Operations Manager for proactive assessment of performance and identification of potential resource bottlenecks
•Provide support in performance monitoring, back-ups, reporting, Root Cause Analysis and resolution for VMware environments
•Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions
•Working experience of Vcops.
•Ability to lead and own projects related to migrations of production assets
•Ability to collaborate with a team working across multiple locations
•Ability and willingness to work a 24x7 on-call rotation schedule
•Strong communication and presentation skills
•Strong customer service skills
ITIL Process experience - Incident Management and Change Management required.
Good To Have
1. Bachelors degree or higher
2. Formal certification for supported platforms
3. ITIL V3 Certification
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