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Application Support Anaylst - Global Clearing

Req #: 180009783
Location: New York, NY, US
Job Category: Technology
Potential Referral Amount: 3000 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You’ll develop solutions for a bank entrusted with holding $18 trillion of assets and $393 billion in deposits. CIB provides strategic advice, raises capital, manages risk, and extends liquidity in markets spanning over 100 countries around the world.

Business Areas Description
This role provides the opportunity to be part of a global team that spans multiple lines of business within the Investment Bank including Futures & Options, OTC Clearing – Credit Derivatives, OTC Clearing – Foreign Exchange and OTC Clearing – Interest Rates Derivatives. As part of the Production Management group, the Cleared Derivative Technology Operate teams' goal is to provide first class application support to the Cleared Derivatives business for all applications delivered by the Cleared Derivatives Technology (CDT) group. In addition, working with client service relationship teams you will be an integral part of delivering our technology capability to the external Cleared Derivatives client base.

Job Description
The role is that of an Application Support Analyst in a team dedicated to ensuring that the CDT suite of global applications and infrastructure are available and supported in line with defined service level agreements. The role will include involvement in frontline support, incident management and reporting, root cause analysis, productivity efficiencies & improvements and providing support during pre-production change management cycles.

Responsibilities Include:
  • Provide daily support of the production environment and take ownership in managing and resolving issues and problems encountered, in a timely manner to ensure minimum disruption to internal and external clients. Support coverage will be 24 x 7 (rota based) as part of a Global team with a follow the sun model.
  • Interact with various teams to ensure a stable production environment, including but not limited to client facing support, application developers, business analysts, infrastructure, build & deployment and quality assurance.
  • Act as the custodian of the production environment and adhere to and promote strict project lifecycle methodologies while ensuring all relevant change management procedures are being followed.
  • Develop strong working relationships with the business and aligned application and infrastructure support teams to assist in support issue prioritization.
  • Perform timely escalation of critical production incidents and proactively identify patterns of recurring incidents to improve service stability.
  • Develop and utilize core support tools and processes to perform work whilst improving day to day practices for support team members with the goal of delivering service improvements to the business.
  • Maintain documentation on issue corrective actions in-line with best practice to ensure knowledge accessibility and continuous learning amongst the team.

Key Skills/Experience:

  • Excellent working knowledge of Linux/Unix.
  • Excellent database knowledge & experience - Sybase and Oracle + SQL.
  • Monitoring / Alerting and Batch / Job scheduling experience
  • Ability to work under pressure and deliver on time
  • Ability to fully document solutions
  • Advanced and demonstrable problem solving / analytical skills
  • Proactive, adaptive, independent and self-managing with proven capability to lead a project initiative
  • Effectively adapt to necessary changes in work requirements, roles and responsibilities
  • Ability to understand, adhere to and suggest improvements to internal IT control policy and industry best-practice
  • You will be supporting Global systems working closely with team members in various locations, so excellent communication skills are being sought in candidates.


  • Capacity Management experience
  • Geneos and Control M knowledge
  • Appreciation of Controls and Compliance processes for application support
  • Informatica experience
  • Project Management
  • Experience supporting applications running on windows Servers
  • MQ/UM experience
  • Product knowledge of OTC Clearing and/or Future & Options business
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