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Merchant Services - Business Analyst II

Req #: 180015120
Location: Plano, TX, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
JPMorgan Chase & Co. is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. JPMC serves nearly half of America’s households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,300 branches, 16,000 ATMs, mobile, online and by phone.   For more information, go to


Merchant Services is the global payment processing business for JPMorgan Chase & Co.   Merchant Services is the world’s leading merchant acquirer with over $1 trillion in annual transaction volume in 2016. ChaseNet is a customized closed-loop proprietary payments platform, and Chase Pay is the firm’s new digital wallet that makes mobile transactions simple, safe and rewarding.  Merchant Services is a leading provider of payment, fraud and data security for companies large and small and capable of authorizing transactions in more than 130 currencies.

The Business Analyst II position will support the Merchant Services Client Migration Team – which includes POS terminal upgrades, Technical upgrades and Product Solution migrations, with responsibilities for sourcing & understanding the data and producing, distributing and coordinating all reports and communications and governance to communication about these programs to represent our success.
This will include, but is not be limited to, producing reports, creating and updating trackers and presentations about the program.  Help support the Relationship Managers, Operations and Technical leads for an initiative.  In addition the role will include solving key challenges in the enablement of roll out to strategic and national accounts, and reporting of success to the wider firm key stakeholders on the program. 
The Business Analyst Associate will drive change through identifying and implementing data and reporting improvements, while ensuring communications campaigns, key stakeholders and project managers are aware of all the latest information and executed with exceptional quality.
  • Full reporting communication of any assigned programs to include a strong focus on execution excellence, clear communication, on the right timelines and with a customer centric quality
  • Participate in merchant migrations & conversions providing data & insights for successful completion
  • Lead by example and set the project team up for the successful execution and implementation of a client centric delivery.
  • Support program leads with presentations, reports, communications across the entire program
  • Regular reporting to Merchant Services and CCB leadership teams as well as LOB partners, providing ad-hoc as well as repeatable reporting and analysis
  • Support program roll out reporting and forecasting, including periodic analysis of the roll out at customer, retail, commercial and bank level.
  • Identify, communicate and report on all elements within the project implementation to ensure best in class Point of Sale management and to ensure continuous alignment with JPMC operational standards. 
  • Coordinate performance dashboard reporting and facilitate periodic leadership reviews.
  • Ensure needed system/data access to efficiently perform reporting and analytics
  • Collaborate with other analytics teams across lines of business including Finance and other teams within Merchant Services
  • Ensure maintenance of an ongoing controls environment
  • BS or MS in a quantitative discipline such as Statistics, Economics, Math, or Operations Research
  • Minimum 3 years of experience in data mining, reporting/analytics and research in a retail, direct marketing, or other consumer-oriented business with large customer databases
  • Prior experience working at a payments, or payment technology company is a plus
  • Strong reporting and analysis skills with hands on knowledge of SQL, SAS, and Oracle development
  • Experience with Microsoft Excel, Access, and PowerPoint in order to analyze and present data
  • Hadoop programming and Tableau development a plus
  • Ability to use sound judgment to guide analysis, draws implications from analysis, and synthesize into clear communications
  • Strong communication skills with the ability to convey complex information simply and clearly
  • Strong influencing skills in working with internal as well as external individuals and organizations
  • Superior attention to detail
  • Process and project management skills
  • Ability to speak from both technical and business oriented perspectives
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