Apply Now    

Web Application Support Analyst - Dev Ops - Infrastructure - Associate - London

Req #: 180014959
Location: London, ENG, UK
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)
About this Role
We are seeking a Lead Applications Support Analyst to join a worldwide client facing service. JPMorgan Markets (JPMM) spans all global regions with distributed Data Centres in multiple regions.
The role includes DevOps processes, application and infrastructure support for the JPMM Portal hosting over 100 financial applications
Key responsibilities
  • Supporting and improving the DevOps operating model for applications which are hosted on the JP Morgan Market platform. 
  • Regular engagement with business client services, infrastructure and other stakeholders.
  • Supporting core infrastructure of JPMM platform including Geo-location based & local load balancing, Internet security; Networking and Apache & Tomcat based applications.
  • Manage Software deployment processes and tools.
  • Act as escalation for all day-to-day issues impacting the plant- including being first point of contact for senior Technology and Business leaders within region
  • Work closely with the Markets Execution development team to understand the strategic growth plans for the platform and evolve the support organization to meet these needs.
  • Provide visibility into overall stability of the Markets Execution plant – provide trending and analysis to drive development prioritization of fixes and enhancements.
  • Create, drive and manage KPIs and real-time monitoring dashboards to ensure system operability and performance
  • Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
  • Identify and drive creation of tooling to ensure quality management of incidents and proactive follow-ups to issues
  • Manage the on-boarding of new businesses, Clients and applications to the platform
  • Ensure resiliency of the platform through managed DR/SR/HA events.  
  • Identify and partner with development staff to eliminate single points of failure in the environment
The successful Candidate needs to be familiar with ITIL support methodologies and concepts (Change, Incident, Problem, Event, Configuration management etc) and have a proven track record of achieving the above in prior roles. 
  Tech skills:
  • Linux administration and host performance tuning
  • Management of internet facing multi-tier 24/7 critical web infrastructure.  
  • Understanding of Web-based, Java, or e-commerce applications
  • Understanding of scalable web based architecture
  • Understanding of internet security
  • Understanding of Load Balancing  
  • Experience supporting public/private cloud based applications.
  • Perl/Unix Shell Scripting
  • Network – Layer 2 & 3
  • Monitoring software  - Geneos, Splunk, and Open Source.  
  • Requires a logical and detailed approach to problem solving
  • Linux/Unix
  • Java
  • Apache Tomcat & Apache Web server
  • Software deployment tools
  • Configuration management tools.
  • Geneos
  • Messaging servers
About JPMorgan Chase & Co.
J.P. Morgan serves one of the largest client franchises in the world. Our clients include corporations, institutional investors, hedge funds, governments and affluent individuals in more than 100 countries. J.P. Morgan is part of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion. 
The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. A component of the Dow Jones Industrial Average, JPMorgan Chase serves millions of clients and consumers under its J.P. Morgan and Chase, and WaMu brands.


J.P. Morgan offers an exceptional benefits program and a highly competitive compensation package. J.P. Morgan is an Equal Opportunity Employer.
Closing date : March 29, 2018 
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.