Apply Now    

Editor Content Strategist

Req #: 180013476
Location: New York, NY, US
Job Category: Digital
Potential Referral Amount: 0 US Dollar (USD)

Associate Editor - Content Strategist

Chase is undertaking an aggressive digital transformation that builds on our successful mobile and online service offerings. We’re invested in using digital innovation to deepen customer engagement and profitability; position us as the undisputed leader in digital financial services and payments; and enable us to deliver the highly personalized, real time experience customers increasingly expect.


As a digital content team, our mission is to refine and advance our Chase voice & tone across all our digital products and platforms, creating the best possible experience for our current and prospective customers. We’re looking for an Editor/Content Strategist with a proven track record of success.


The person in this role will:

  • Partner with senior strategists and other partners to understand and execute strategic editorial vision for assigned projects
  • Contribute to the success of the larger digital content team, partnering with team members and leadership to deliver best-in-class content for our digital products
  • Participate in conversations around voice & tone and content strategy within their area of focus, backed by a solid understanding of business and product goals, as well as larger conversations within the content team to help explore and define ongoing vision for content as a whole
  • Contribute to quality execution of strategy and voice & tone in their area of focus
  • Partner with content leadership, analysts and developers to review, understand and deliver content in line with strategic voice & tone as well as project strategy and business goals
  • Help take content through multi-step governance process, including legal reviews, and any necessary revisions
  • Document content and approvals according to established processes
  • Contribute to content strategies for projects and initiatives in their area of focus
  • Partner with direct manager and other partners to identify areas of opportunity within their area of focus, including process improvements, etc.
  • Create strong relationships with partners outside content to help create awareness of and solutions for any roadblocks and help promote overall success


·         Three or more years of experience delivering results in drafting UX/digital content and/or content strategy

·         At least five years of experience writing and editing customer-facing content for the digital space.

·         Strong project management skills, including the ability to manage schedules and deadlines for multiple projects

·         Excellent verbal and written communication skills, with a thorough knowledge of the English language, grammar, spelling, punctuation and usage; and a firm understanding of the Associated Press style guide

·         Native Spanish Speaker with primary education in Spanish-speaking country

·         American Translator Association member and/or Certification or certification from another acreedited translation agency

·         Experience in banking an financial topics (preferred but not required)

·         Experience working in an Agile development environment is a plus

·         Experience as a part of an eCommerce team is greatly preferred, as is experience with an online marketing agency.

·         Proactive, solutions-oriented and very attentive to detail

·         Experience adhering to documented standards for copy, including writing according to Chase nuanced voice & tone

·         Experience working in cross-functional teams, interacting with designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners

·         Minimum of a bachelor's degree, preferably in English, Journalism, Marketing, Advertising or other communications-related field


Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.