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CIB F&BM Business Support Management Americas Lead - Executive Director

Req #: 180017029
Location: New York, NY, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: 5000 US Dollar (USD)

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Function overview:

CIB Business Support Management provides a range of support services to J.P.Morgan’s Markets, Banking, Investor Services and CIB-aligned functional groups globally.

The principal activities of the group are:

  • Business Change Management (BCM):  business-aligned control services - management of application access and market data, provision of technology hardware, physical access control, real estate planning, consecutive leave tracking, business continuity co-ordination.
  • Assistant Management: centralized resource management of 1,100 employees globally, encompassing recruitment, mobility, training and development and consistent evaluation and compensation processes, working in conjunction with LOB managers and HR.
  • Expense Management: CIB Expense Policy definition, centralized approval, reporting and monitoring of T&E and invoice expenditure. Over 3mm lines of T&E data reviewed annually, totalling spend of >$300mm.
  • EMEA / Asia Roadshows: Logistic support for meetings to connect issuers and investors (Deal and non-Deal teams)
  • EMEA Location support: Centralized management structure for EMEA ex-UK location support (47 in-location BSM support staff)

The organization is notable in terms of its diversity: the team operates in 32 countries and 52 locations.


Key responsibilities for this role:

  • Management of North America and LATAM-based BSM team  
    • Team of 32: 7 VP, 16 Associate, 9 Analyst
    • Oversight for Mumbai-based support team: 1 Associate, 5 Analyst
  • Accountability for Business Change Management and Assistant Management functions
  • A leadership position to help drive:
    • Expansion of team coverage
    • Greater consistency of approach globally
    • Further enhance process and controls (including interaction between on-shore and Mumbai-based operational hub)

Skills, experience & attributes required to succeed in the role:

  • Proven track record, especially in managing change
  • Leadership and personal qualities required to forge a wide alliance of partnerships in order to be a success. These include BSM global partners, line-of-business contacts (BM, BCO), as well as colleagues in a range of Corporate groups
  • Ability to analyze processes and issues: troubleshoot, problem solve and improve
  • Skills and experience to dive into the detail of process, technical and organizational issues whilst maintaining an appreciation for a broader strategy
  • Strong control mindset
  • Awareness of J.P.Morgan key lines of business and organizational structure
  • Personal attributes:
    • Work independently whilst also operating effectively in a team based environment
    • Be a self-starter, multi task and manage a demanding workload
    • Play a leading role of coaching and development of the team
    • Develop relationships and demonstrate influence across a range of functions

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