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Corporate- Amenity Services, Event Coordinator

Req #: 180010475
Location: London, ENG, UK
Job Category: Admin/Secretarial
Potential Referral Amount: 2500 Pound Sterling (GBP)

TITLE:                                                               Production Assistant – Client Dining UK

PLACE OF WORK:                                           JP Morgan, London
CONTRACTED HOURS:                                  35 hrs a week
MAIN POINT OF CONTACT:                           Senior Planner, Conference Centres/Client Dining UK
RESPONSIBILITY:                                           To work in a professional, flexible and proactive manner within the JPMorgan group and to ensure the highest standard of service is provided to all JPMC internal and external clients, and that the JPMC codes of conduct are observed
LIASE WITH:                                                     All JPMC and Aramark personnel within JPMC
                                                                          All customer and client contacts of Client Dining UK
GENERAL SCOPE AND PURPOSE:                 To ensure that the high standards of service are maintained through proactive and competent administrative support and planning processes within Client Dining UK
Core Responsibilities
  1. Liaise with the Central Reservations team as required on a daily basis to receive information pertaining to incoming reservations. To entirely manage the reservations service for the Client Dining facility from end to end
  2. To entirely plan such events and meetings that are allocated by the Conference & Reception Services Manager, Senior Planner or Client Dining Event Planner, from reservations stage to billing stage
  3. To contact the organiser of all events allocated within 48 hours of booking
  4. Prepare daily set-up work sheets for each event/meeting allocated, providing detailed information for Operations, Audio Visuals and Food & Beverage staffs to carry out client requirements
  5. To coordinate all client or host needs prior to the program and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP
  6. To give accurate and appropriate information at all times, seeking specialist support where necessary Review details of each allocated event/meeting for the coming day at the daily function meeting
  7. Meet and greet each relevant client of the relevant Client Dining facility on a daily basis to provide a personalised service and to assure quality service by the hospitality staff
  8. Handle registration of delegates onsite and distribution of name badges as required
  9. At the conclusion of an event, ensure that all meeting details have been properly captured in EMS
  10. Maintain a professional, flexible “can-do” level of service at all times to provide clients with a high quality, consistent conference product
  11. To man the Client Dining Reception Desk within opening hours and as required on a day to day basis
  12. To ensure that the Client Dining Reception Desk remains tidy, organised and ready for business
  13. To ensure that  all areas, including the reception, phone booths, corridors and washrooms are presentable at all times
  14. To ensure that the Client Dining Rooms are periodically for cleanliness, correct layout and that food and / or beverage requirements and AV provision are ready and available at the requested time by liasing with the Operations Manager
  15. Ensure that  adequate supplies of stationery and sundries are available in each room and request new orders when required
  16. Printing daily reports,  updates, menus, badges, tent cards for all events held in Client Dining and making certain changes are updated and communicated accordingly
  17. Answering all calls within 3 rings, returning all voicemails and action all e-mails as quickly as possible and the latter certainly within 24 hours
  18. To add value, offering support to other departments as requested
  19. To take responsibility for overcoming issues affecting service standards and to communicate to the Senior planner and/or Conference & Reception Services Manager any ongoing/potential issues that need to be addressed, ensuring effective communication at all times
  20. To assist Client Dining Planners with ongoing administration tasks
  21. Excellent operational and detailed knowledge of all food and beverage,  AV and tertiary products and services that are available within Client Dining
  22. To take any messages accurately and pass onto the appropriate person in professional manner
  23. To maintain a positive and professional poise throughout all business dealings
  24. To present a polished image, following uniform guidelines without exception
  • Customer-facing experience
  • Experience within an Event-centric team
  • Track record of quality service provision
  • Strong interpersonal skills
  • Highly organized; ability to handle multiple tasks and apply judgment to prioritize
  • Strong Computer Skills, (MS Office; Room Booking System eg EMS)
  • Flexibility to deal with a fast-paced, diverse environment
  • Excellent communication skills; both oral and written
  • Team player
  • Work comfortably under pressure and observe deadlines
  • Highly motivated
About J.P. Morgan’s Corporate & Investment Bank
J.P. Morgan’s Corporate & Investment Bank is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.  Further information about J.P. Morgan is available at
JPMorgan Chase & Co. offers an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer.
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