Apply Now    

CCB Risk- Card Services- Strategic Analytics- Associate

Req #: 180016376
Location: Wilmington, DE, US
Job Category: Accounting/Finance/Audit/Risk
Potential Referral Amount: 3000 US Dollar (USD)

JP Morgan Chase

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at


Our Firmwide Risk Function

Our Firmwide Risk function is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of Risk professionals bring and embracing an inclusive environment.


CCB Risk

Chase Consumer & Community Banking (CCB) serves consumers and small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice. Consumer & Community Banking Risk Management partners with each CCB sub-line of business to identify, assess, prioritize and remediate risk. Types of risk that occur in consumer businesses include fraud, reputation, operational, credit, market and regulatory, among others



Card Risk Management

As part of the Collections Strategy team, the Associate - Card Digital Collections Strategy is responsible for driving the end to end collections strategies and performance of various digital channels. This will include but is not limited to determining treatment strategies, segmentation, controls and portfolio monitoring/tracking in channels such as online and email. This role requires strong thought leadership, analytical skills, collaboration, and attention to detail in order to effectively drive loss mitigation in collections. 




Key Responsibilities:

  • Design and manage analytical digital strategies for Consumer Bank portfolio including channel optimization, segmentation, settlements, and payment arrangements
  • Design, implement, track and report on new strategies in a test vs. control environment   
  • Create thoughtful analytics to address business issues and be able to independently generate forward-looking solutions
  • Utilize SAS, SQL, Oracle and MS Office analysis tools to complete analysis requirements
  • Partner closely with Operations, Technology, and the Risk leadership team to ensure that all priorities are aligned to maximize bottom line impact, deliver a great customer experience and to challenge the ways things are being done    
  • Conduct financial analysis to estimate benefits and costs and develop detailed business plans for proposed projects.
  • Monitor emerging trends in collections treatment and technology across the industry
  • Assure regulatory and policy compliance through a system of effective controls, identifying, testing, and validating control effectiveness and delivering accurate audit work papers when required  
  • Work with operations partners and leaders to ensure any new developments will be deliverable and executable in an Operations environment.




  • 3+ years of risk management or financial services experience
  • Strong written and verbal communication skills
  • Data mining skills, specifically: SAS, SQL, Excel, Microsoft Office, and database software applications
  • High degree of creativity and possess disciplined analytic and strong problem solving skills
  • Flexible and able to handle multiple tasks in a fast paced changing environment
  • Independent decision making skills
  • Bachelor’s Degree (MS or MBA preferred)  with preferred concentrations in Math, Finance, Statistics, Economics, 4-5 years analytical experience; credit card or prior financial services experience preferred
  • Strong problem solving and analysis skills
  • Demonstrated experience in applying analytics to efficiently and pragmatically solve business problems through structured problem solving approaches
  • Strong presentation skills, must be able to effectively communicate proposed changes through formal presentations
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.