Apply Now    

Multimedia Service Desk Analyst

Req #: 170124577
Location: Jersey City, NJ, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

Multimedia Service Desk Analyst

The Multimedia Service Desk Analyst responsibilities include providing White Glove service via remote/phone technical support for JPMC multimedia endpoints in our service lines: Telepresence, Audio Conferencing, Video Streaming (Qumu), Digital Signage, Audio Visual, IPTV (Vbrick, Encoded Media), resolving client Jabber account problems, partnering with internal JPMC support groups to resolve issues, processing RMA equipment, Operations Turnover, End User Requests

Candidate Requirements:

·         Bachelor’s degree or equivalent experience

·         Excellent Customer Service skills

·         2+ years in a service desk providing technical support

·         Call center/help desk management experience a plus

·         ITIL framework experience and application of best practices in a professional environment

·         Experience with Incident/Problem Management systems and processes


A successful candidate should have familiarity with several of the following Multimedia products:

o Telepresence

·         Cisco Spark, DX, EX, MX, SX, C Series, CTS end points and Cisco Jabber application

·         Cisco VCS / Expressway Systems

·         Cisco Conductor and Cisco Telepresence Servers (8710 Bridges)

·         Cisco TMS

·         Cisco Unified Call Manager

·         Understanding of commonly used video communication standards/protocols: SIP, H.323

o Integrated AV Components

·         Creston Digital Media Platform, Pro Series Controllers and Surfaces

·         Polycom Sound Structure

·         Flat Panel and Projection display devices

·         Digital Audio/Video Standards and associated connection/wire types

o Digital Signage Solutions

·         Scala Applications and Hardware (or similar)

o Video Streaming and VOD Solutions

·         Qumu Products (or similar)

·         Web Streaming delivery protocols

·         Audio and Video encoding technology

o IPTV / Cable Digital Distribution Solutions

Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.