Apply Now    

Lead Associate - HR Management Information

Req #: 180014861
Location: Mumbai, MH, IN
Job Category: Human Resources
Potential Referral Amount: 50000 Indian Rupee (INR)
The Role:
 
The person will be responsible to understand the business problem and provide implementable solutions through statistical analysis. Projects range from enhancing customer experience, escalation management, and demand management to talent management or retention analysis. The role will require providing thought leadership on multiple projects simultaneously within MIS and Analytics domain.
 
  • Lead MIS & Reporting for cross site HR functions in India,Phillipines and US.
  • Partner with cross site Operations and HR leaders in CCB India and CCB Global (US) to identify solutions to the trending problem areas through advanced analytics
  • Contribute to data mining architectures, modeling standards, reporting, and data analysis methodologies.
  • Work with business domain experts and application developers to identify data relevant for analysis
  • Provide and apply quality assurance best practices for data mining/analysis services.
  • Develop new analytical methods and/or tools as required.
  • Strong familiarity and experience with data preparation and processing such as assessment of data quality, new variable creation, variable selection, etc. 
  • Provide support for culture change initiatives across CCB Ops, in an effort to create a continuous improvement mindset  
  • Integrate disparate performance and feedback channel data to develop a more informed view of manager effectiveness, across Tech, Ops and Digital
  • Conduct advanced analytics of CCB Code of Conduct violation data to identify themes and recommend potential remediation tactics
 
Qualifications:
 
  • Bachelor /Master's degree in a quantitative discipline such as statistics or mathematics
  • 7+ years analytics experience in Operations and HR area preferably in Banking domain
  • Retail Banking and Credit Card domain knowledge is preferred.
  • Demonstrated proficiency with Microsoft Office (Advanced Excel, PowerPoint).
  • Ability to communicate complex statistical concepts and output to non-experts in both a written and verbal manner
  • Exceptional business insight and strategic orientation
  • Critical thinking skills in formulating hypotheses, interpreting results, and being able to make educated guesses when data may be sparse or unavailable
  • Strong verbal and written communication skills.
  • Excellent knowledge of predictive modeling tools such as SAS, SPSS, etc           
  • Experience in Tableau is preferred
Apply Now    

Join our Talent Community

Not ready to apply? Leave your information with us and we will keep you up to date with new career opportunities.

Things to note

Sign in to our application system to continue your job search or update your profile.

Current employees sign in here. Contractors sign in here.

Any information you provide is confidential and will only be viewed by our recruiters in an effort to fill open positions. In addition, the information you provide is subject to our privacy policy practices.

Please note that J.P. Morgan will not accept unsolicited approaches or speculative CVs, nor will J.P. Morgan be responsible for any related fees, from Third Party Firms who are not preferred suppliers.

The firm invites all interested and qualified candidates to apply for employment opportunities.

Need disability related assistance?

If you are a US or Canadian applicant with a disability who is unable to use our online tools to search and apply for jobs, please click here.

Important links

Click here to view the "EEO is the Law" poster.

Click here to view the "EEO is the Law" supplemental poster.

Click here to view our U.S. Pay Transparency Policy.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.