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Wealth Management, Investment Product Middle Office NY Brokerage Support, ED

Req #: 180014922
Location: New York, NY, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)


Firm Introduction: J.P. Morgan Asset & Wealth Management, with client assets of $2.4 trillion, is a global leader in investment and wealth management. Its clients include institutions, high-net-worth individuals and retail investors in every major market throughout the world. The division offers investment management across all major asset classes including equities, fixed income, alternatives, multi-asset and money market funds. For individual investors, the business also provides retirement products and services, brokerage and banking services including trusts and estates, loans, mortgages and deposits.

Description:  The Brokerage Support Manager, ED will be responsible for overseeing numerous functions, including new product implementation, trade flow management, platform support, T+0 trade support, street / client side settlement, and hands on resolution of complex, ad hoc issues.  In this role, they will need an in depth understanding of product flows including Equity, Fixed Income, FX, and Derivatives.  They will also need the industry knowledge to partner with Legal, Risk, and Compliance, relative to daily operations, and strategic business / regulatory agendas.
The role requires a willingness to take on a challenging and complex suite of products, and learn quickly in a high volume, constantly changing environment.  Strong communication skills are a necessity, as this role requires a strong leader, and includes heavy interaction with the front office trading desks.  This role also requires strong project management skills, as the suitable candidate should be able to develop, lobby, and implement strategic agendas relative to product scope, operating model, and regulatory requirements.
  • Coordinate with different functional areas  including Technology, Front Office Product Desks, Supervisory Management, Compliance, and Settlements to implement process, system, and product changes
  • Act as middle office stakeholder for business, control, and regulatory implementation agendas
  • Provide Investor, Financial Advisor, and Client Service support to resolve ad hoc queries pertaining to order submission, order routing, order execution management
  • Monitor order/trade break and fail management reconciliation  reports to reduce business risk
  • Interface with Operations on trade booking, fail management, exception processing, and ad hoc queries
  • Coordinate with investment technology to escalate daily defect management and support of strategic trading application enhancements
  • Consistent focus on improving functional efficiency and control of daily tasks
  • Compile and assist with developing MIS data for  regular management reporting
  • Document procedures and process flows, and ensure they are kept accurate
  • Assist in developing and reviewing documented test plans, and coordination of test scenarios
  • Assist in the development of training materials


  • Analytical Skills: must be highly analytical with experience using objective data to drive strategic recommendations
  • Problem Solving Skills: candidate must be able to identify, understand, and address operational and technical issues
  • Strong communication and presentation skills, both written and verbal. A key aspect of this is the ability to clearly articulate issues and influence resolution
  • Ability to multitask and to work under pressure, prioritizing duties according to risk
  • Ability to face off to demanding stakeholders, managing their expectations while developing strong working relationships with them
  • A self-motivated individual who is able to deliver with minimal supervision while working effectively as part of a team
  • Previous experience in the Financial Services industry, ideally with specialization in Equity Derivative and/ or Cash Equities products or trade support
  • Previous experience with regulatory influences (e.g. FINRA and SEC)
  • Knowledge of clearing, settlements, asset services, and transaction lifecycles
  • Bachelor degree required (Degree in Finance or Economics preferred)
  • Work Experience: 8+ years broker dealer or wealth management experience
  • Series 99 (Series 7 / 63 / 24 a plus)
  • Strong Excel skills; VBA macros a plus
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