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Identity Access Administrator

Req #: 180011887
Location: Columbus, OH, US
Job Category: Technology
Potential Referral Amount: 500 US Dollar (USD)

Cybersecurity and Technology Controls (CTC) delivers streamlined and consistent solutions supporting JPMorgan Chase’s Controls and IT Risk agendas with a focus on risk reduction, stability, security, delivery, resiliency and efficiencies. TC’s focus on standardization, consistency and simplicity fosters long-term productivity, quality and innovation across JPMorgan Chase. The disciplines within this organization are Oversight & Controls Technology, Cloud Controls, Identity & Access Management, IT Risk & Controls, and Third Party Risk Management.

Global Identity & Access Management
Global Identity and Access Management provides identity and access management solutions for the firm's infrastructure and applications. The team ensures that appropriate access controls are in place and applied effectively and continuously.   
The Access Management individual will act as a security administrator supporting various web and non-web based business applications in a highly available 24x7x365 internal & external client facing support environment.
  • Control user logical access to organization resources in business applications, according to pre-set of system rules and policies.
  • Control user on privilege/emergency access request to ensure these activities are monitored and approved.
  • Maintain knowledge and understanding of internal processes, procedures and IT control policies.
  • Perform security and change control related tasks in compliance with the Information Technology Control Policies, standard operating procedures and reference documentation.
  • Appropriately document and highlight any potential risk concerns identified, escalating to management as appropriate.
  • Promote continuous improvement to streamline the process of producing quality and timely outputs in meeting service level expectancy.
  • Respond to Service Manager incidents and ensure tickets are completed within the firm’s documented Service Level Agreements (SLA) for priority/severity impacts.
  • Need to be available for off hour and weekend support on an as-needed basis.
  • Exercises a high degree of initiative and independent judgment in coordinating and prioritizing work.
  • Communicate with global peers across CTC focusing on service delivery improvements.
  • Develop and maintain good rapport with lines of business. Ensure communication is customer-focused and professional.
  • Progress on personal objectives, as agreed with your manager, within the documented time scales.
  • Improve current processes and drive positive change in controls, data quality and regulatory compliance.
  • Manage adhoc compliance and security-related projects as required by management.


Education & Experience:

  • Bachelor’s Degree preferred; degree in Risk Management, Operations or similar discipline preferred
  • Minimum 1-2 years experience in application security, global operations and/or technology risk management
  • Familiarity with IT risk management framework and control self assessment process preferred
  • Industry recognized certifications (CISA, CISM, CRISC) preferred

Key Competencies:

  • Proficient knowledge of account administration
  • Understanding of key controls and how they impact the business from an operational or systems perspective
  • A strong sense of customer service, attention to detail and desire for organization
  • Excellent interpersonal and communication skills, including ability to interact effectively with positions of all levels
  • Attentive listener who is able to receive and react appropriately to feedback provided by stakeholders
  • High level of professionalism, self-motivation and sense of urgency
  • Ability to successfully provide lower-level peer direction
  • Good organizational skills & planning ability
  • Thrives on challenges in a fluid working environment
  • Results orientated without compromising control
  • Good incident and problem management skills
  • Ability to prioritize and execute on multiple, simultaneous, complex priorities
  • Proactive, driven and able to work on their own initiative
  • Ability to work under pressure and to strict deadlines
  • Problem Solving / Troubleshooting skills
  • Flexible with regard to working shifts as well as being available for off hour and weekend support
  • Ability to effectively influence peers and business partners to achieve objectives
  • Foster partnerships will all stakeholders to contribute to the firm’s success
  • Ability to handle ambiguity and produce successful results
  • Strong team and consensus building skills
  • Microsoft Excel, PowerPoint, and Microsoft Project expertise


Your expertise in cyber, combined with your desire to provide innovative security services, will be an asset to our Cybersecurity team. Help deliver high-quality security solutions across all our lines of business around the world by creating, designing, implementing, and maintaining next-level technology. The work you’ll do is vital, as it will protect over $18 trillion of assets under custody and $393 billion in deposits every day.


When you work at JPMorgan Chase & Co., you’re not just working at a global financial institution. You’re an integral part of one of the world’s biggest tech companies. In 14 technology hubs worldwide, our team of 40,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $9.5B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.


At JPMorgan Chase & Co. we value the unique skills of every employee, and we’re building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you’re looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.



This position is anticipated to require the use of one or more High Security Access (HSA) systems. Users of these systems are subject to enhanced screening that includes both criminal and credit background checks, and/or other enhanced screening at the time of accepting the position and on an annual basis thereafter. The enhanced screening will need to be successfully completed prior to commencing employment or assignment.
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