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IT Project Manager/Project Execution

Req #: 170118754
Location: Columbus, OH, US
Job Category: Project Management
Potential Referral Amount: 5000 US Dollar (USD)
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co., a leading global financial services firm with assets of $2.6 trillion and operations worldwide. We serve nearly half of America’s households with a broad range of financial services, including personal banking, small business lending, mortgages, credit cards, auto financing and investment advice. Customers can choose how and where they want to bank; With more than 5,400 branches, 15,500 ATMs, mobile, online and by phone


Chase Consumer and Community Banking (CCB) serves 50 million customers with a broad range of consumer financial services, including personal banking, investment advice, small business lending, mortgages, credit cards, payments and auto financing. Our 160,000 employees serve our customers by following Chase's Five Keys to A Great Customer Experience.

Within CCB, the Digital IT team supports both the Online and Mobile channels for Chase that support more than 32 million active customers; 9 million customers interact with us daily, making Chase the most visited banking portal in the US.    Within Digital IT, the Digital Emerging Payments team works in a high-paced, exciting environment responsible for delivering strategic programs that drive implementation of cutting edge, innovative payment solutions focused on enabling improved customer and merchant experience and establishing the best Digital banking customer experience in the industry.    With a focus on customer service, you'll put others first, do what's right and create solutions that make lives better.   We invite you to build your career on our strong foundation and help shape what's next - for you and for us.


The Emerging Payments Program Management Office is seeking high energy, autonomous, motivated leaders to assume the role of Program Manager.   Program Managers will lead complex, bank-wide initiatives across business and technology disciplines focused on enabling business benefits, financial stewardship, and efficient, high quality delivery.


  • Align program strategy with stakeholders and Senior leaders
  • Accountable for Program execution and delivery across all IT Lines of Business Channels
  • Ensure recurring cadence of reporting within Emerging Payments, Digital and across Lines of Business with responsibility to keep Senior Management engaged and aware of program delivery progress, schedule, issues and risks
  • Establish Program Governance structure
  • Ensure repeatable, consistent, effective delivery processes are followed for both Program and Project life cycle
  • Institute appropriate reporting to measure benefits realized during program delivery
  • Ensure engagement across organizational levels
  • Develop Project Managers and Scrum Masters; ensure coaching and mentoring for less experienced team members
  • Bachelor's degree or equivalent work experience &/or specialized training in Project Management
  • 10+ years of experience in information technology with an emphasis on Technical Project delivery
  • 5+ years experience leading a diverse team in an IT organization with hands-on experience establishing program structure, governance, strategy and target benefits
  • Extensive project delivery experience leading requirements definition, application design and development, and high level of interaction with engaging with test teams and periphery support teams focused on build, infrastructure and release/implementation
  • 5+ years of hands on leadership of complex projects in environments across multiple logistical delivery sites
  • Deep experience leading across both Waterfall and Agile delivery methodologies
  • Outstanding written/verbal communication skills with experience communicating with senior business and IT leaders
  • Strong leadership & interpersonal skills, including the ability to lead cross functional teams to a solution and adjust leadership style for the situation
  • Experience with financial products, Mobile technology, Digital Payments and/or Digital products data/metrics
  • Demonstrated experience in assessing business benefits and leading industry leading program delivery
  • An understanding of social media trends and changes in the digital products/services space and knowledge of e-commerce business models in the financial industry
  • Expert in use of standard office software(MS Office, Visio, Project), reporting applications, and analytical techniques
  • Proven ability to work in an extremely fast paced environment, meet deadlines, and perform at high standards with limited supervision 
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