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Solutions Architect

Req #: 180006677
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: US Dollar (USD)

Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and operations in more than 60 countries We serve more than 50 million consumers and small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards, mortgage offices and online and mobile banking as well as through relationships with auto dealerships.


Within Chase, Consumer Banking provides great products and an outstanding customer experience at over 5,600 branches and 18,700 ATMs in 23 states, as well as online and over the phone.


As a Chase employee, you’ll be part of a company that makes a real difference every day for our customers, our communities and ourselves. With a focus on customer service, you’ll put others first, do what’s right and create solutions that make lives better. We invite you to build your career on our strong foundation and help shape what’s next – for you and for us.


This position is responsible for the technical and process solutions to strategic projects affecting CCB Operations.   This IT leader is responsible for ensuring the delivered solutions meet the critical business needs while complying with and advancing the IT strategic direction for CCB.  This leader is also responsible for maintaining and building reference material which describes the existing technology assets and their alignment to CCB functions and capabilities.


The Solution Architect works directly with business and IT leaders across CCB lines of business to understand the business need, the current architecture, and to evaluate solution options and impacts.  The CCB Solution Architect works with IT personnel across disciplines (data, infrastructure, development, production support)  and with LOB business operations to define and deliver the recommended solutions.


Key responsibilities include:

  • Lead project architecture decision making for the most visible and important active investments within CCB Operations, especially related to Collections and Recovery.
  • Create early-phase concept assessments and oversee project estimations that help leaders organize business cases for investment decisions
  • Lead the delivery of end-to-end project architecture decisions and deliverables as a part of the company’s project delivery framework
  • Systematically identify key capability investments across projects and formally propose restructuring of projects, investments, or designs to accommodate broader enterprise objectives within the company’s current active project portfolio
  • Drive the alignment of each line of business to the CCB Operations solutions.
  • Partner closely and build strong relationships with application development managers and business leaders for the Customer Servicing functions
  • Lead the creation and maintenance of reference documentation of  CCB’s technology assets, including current state architecture, target architecture and roadmaps, and total cost of ownership models
  • Establish and maintain architecture project management controls and deliverable tracking via the architecture PMO, including architecture resourcing and capacity planning models
  • Bring thought leadership & work collaboratively across the firm-wide CIO organization on innovation, improvement & efficiency programs.   
  • Effectively recommend and apply new, relevant technologies into the Collections and Recovery portfolio such as Cloud, Big Data, Machine Learning and Microservices.
  • Define technology direction, in the form of standards and principles, for area of expertise based on analysis, industry standards and previous experiences.


  • Experience demonstrating strong and effective communications including presenting to senior IT and business leaders, and presenting to architecture peers, boards, and technical audiences with the effect of influencing the decision.
  • Strong cross-team collaboration and leadership skills.
  • Understanding  of Cloud  Economics  and architecture  decisions based on CapEx and OpEx  impacts on  operational  Run Rates and overall TCO. 
  • Experience creating a long term vision while execute on the vision in the short term. 
  • Software engineering experience
  • Large system design experiences
  • Cloud, Big Data, Machine Learning, and Microservices design experience
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