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KYC Manager, GHHN - Commercial Bank - Dallas, TX

Req #: 180013051
Location: Dallas, TX, US
Job Category: Operations
Potential Referral Amount: 0 US Dollar (USD)
The KYC Manager is part of the Commercial Banking team and is responsible for the day-to-day overall management of KYC Officers. The KYC Manager reports to the KYC Regional Manager and is key player to ensuring the business is implementing and maintaining a robust AML/KYC program. The KYC Manager will manage a team of 10 to 12 KYC Officers and is responsible for recruiting, performance management, employee development and coaching, training and staff readiness. 
  • Evaluate staff performance and provide feedback via informal discussions, quarterly/semi annual 3+/3- meetings and annual review process.  Represent staff's performance during semi-annual Talent review discussions
  • Coordinate and lead regular team meetings where appropriate
  • Provide KYC Officers with guidance and resources to perform their specified job functions
  • Facilitates the collaboration of ideas and follow-up to recommend the best solutions
  • Provide support in the process of interviewing and hiring new KYC Officers
  • Manages the team’s pipeline and MIS to ensure timely completion of DDFs and appropriate management of the team’s capacity
  • Works with direct manager and local market leadership to maintain proactive management of client escalations, issues and other items that require special handling related to DDF completion.
  • Works closely with partners in compliance and other AML/KYC functions to ensure consistent processes are being followed.
  • BA/BS or equivalent work experience preferred.
  • Prior experience in preparing and processing KYC forms strongly desired.
  • Client Service or Data Quality and Controls experience is a plus.
  • Strong verbal and written communication skills.
  • Strong time management, organizational, planning and follow-up skills, ability to multi-task effectively.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal skills; ability to partner with internal partners and leverage internal resources.
  • Prior management/supervisory experience required
  • Strong coach/people developer
  • Excellent attention to detail.
  • Independent, self-motivated and a team player.
  • Ability to use various PC and internet applications and tools to support the KYC process, including reporting, analyzing and tracking metrics.
  • Proficient in MS Office applications, especially Excel.
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