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CAO & Technology Training - Training Program Manager

Req #: 180012834_2
Location: Wilmington, DE, US
Job Category: Human Resources
Potential Referral Amount: 0 US Dollar (USD)
 
The Training Program Manager supports the strategic direction of the CAO and Technology Training team by determining the right combination of topics, delivery channels, and suppliers to meet global client needs.  Stays abreast of industry best practices, emerging technologies and LOB/client direction to anticipate and accommodate shifts in the business need and priorities.  Primary topics will include Agile and Project Management, along with support for broader Technology and CAO Operations topics, such as Business Analysis and Robotics Process Automation
 
 
Accountabilities
Needs Analysis
  • Works with Learning Partner and/or business leaders to assess new requests, validate training need, and recommend training approach (e-learning, classroom, etc.)
  • Conducts strategic and targeted assessments and revisions of learning portfolio solutions via key stakeholder engagement (feedback from business, HR, learning partners)
    Design
  • Designs new training programs/solutions, in partnership with internal designer or external vendors.
  • Partners with LPs and business stakeholders at regular interval during the development process to ensure quality and relevance.
    Delivery/Execution
  • Develops and manages program budgets, program schedule / timelines and provides regular updates to stakeholders
  • Communicates delivery requirements to internal team and vendor based on capacity/capability/budgetary
  • Develops marketing plan based on targeted audience analysis/role/location profile
  • Provides input for annual calendar
  • Monitors and adjusts marketing approach based on utilization objectives
    Vendor Management
  • Builds and maintains vendor relationships w/focus on quality, relevance, controls, and execution
    Evaluation/Reporting
  • Evaluates and reports out on the effectiveness and business impact of training solutions
  • Oversees ongoing improvements to the curriculum/course content and maintains the correct blend of learning options
  • Understanding of the strategic vision of stakeholders
  • Ability to translate client needs into training requirements
  • Executes in ambiguous situations; ability to quickly assess and accommodate shifts in the business environment and related needs and priorities
  • Strong interpersonal & communication skills with all levels of leadership
  • Proven ability to build partnerships/relationships with key stakeholders
  • Ability to explain concepts at a user level, both verbally and via documentation
  • 3-5 years in a corporate environment, preferably in learning and development
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