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Director of Planning, Execution & Governance

Req #: 170123130
Location: Wilmington, DE, US
Job Category: Technology
Potential Referral Amount: 5000 US Dollar (USD)

JPMorgan Chase is a top-tier commercial and investment bank with operations around the world. We are market leaders in a variety of businesses and are a recognized source of significant innovation.


About JPMorgan’s Consumer & Community Banking (CCB)

Chase Consumer & Community Banking serves nearly 60 million households and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.


Consumer & Community Banking consists of the following lines of business:

  • Consumer Banking serves customers at 5,200 branches in 23 states, 1600+ ATMs, online, through mobile and by phone.
  • Mortgage Banking serves customers primarily through the branches, as well as by telephone and online. Services mortgage loans with combined balances of $845 billion and offers purchase and refinance solutions to first-time and experienced home buyers.
  • Chase Card Services consists of two businesses: Consumer and Small Business and Commercial Card. The No. 1 credit card issuer in the U.S. based on loans outstanding.
  • Business Banking provides deposit, credit and cash management services to businesses with annual revenue up to $20 million in 23 Chase footprint states.
  • Auto Finance provides auto loans indirectly through a national network of automotive dealers and manufacturer clients, as well as directly to consumers through bank branches and Chase also provides commercial loans and floorplan financing to auto dealers.
Chase Commerce Solutions is the global payment processing and merchant acquiring business for JPMorgan Chase & Co. It processed more than $1 trillion in payments in 2016

We are sourcing a specific role within Chase Card Services for a Director of Strategy, Planning, Execution and Governance for the Consumer Card IT and Business Books of Work. The role involves creating, governing and executing on the technology strategy and the annual project book of work while governing the health of Cards applications. 


This individual will be responsible for co-creating our technology strategy in partnership with our business and technology colleagues.  Day to day responsibility for delivering a complex technology program portfolio all while providing insights on the health of our eco-systems of technologies.  Proven strategic and execution experience with collaboration and influencing skills in large matrix organizations is a must.  If you have experience and are interested in helping transform our organization utilizing the latest delivery methodologies (Agile) and technologies (API’s, Cloud etc) to ensure we remain number one in our market we would like to meet you. 


Primary Responsibilities:

·         Technology Strategy

·         Experience in developing a multi-year technology strategy

·         Proven approaches to communicating and reporting said strategy

·         Ability to communicate and present strategy to executives and staff at all levels

·         Experience in building communication and change management plans and approachs

·         Program Execution

o    Leads very large complex programs across multiple Lines of Business utilizing Agile methodologies

o    Communicates to and partners with executive leadership across LOBs and the Consumer Card Chief Administrative Officer and his team to deliver across multiple CEO-sponsored books of work.

o    Leads teams of Project Execution and Business Analysis resources in the execution of complex projects and programs

o    Governing and manages demand for the department to ensure successful execution of the book of work

·         Governance

·         General Skills

o    Manages budget for Card IT in conjunction with Business Management; monitors progress and adjusts resources and priorities accordingly

o    Manages and evaluates performance. Ensures goals and development plans are created and tracked, delivers performance reviews that are meaningful and provide constructive feedback, coaches and mentors employees and rewards them based on merit.

o    Maintains a strong system of internal governance and controls

o    Builds teams that succeed by continually assessing the deliverables and aligning team members with the appropriate skills

o    Creates a client centric environment for team and contributors

Team player and influencer in large complex organizations 

Expert in the following:
  • Strategic thinking and communication with respect to Card and Technology industry trends
  • Team player, partner and influencer
  • Excellent oral and written presentation skills for all audiences
  • Department Leadership experience in HR, Finance, Vendor Mgmt, Risk & Controls
  • Transformational Change Management

Business Knowledge:

  • Credit Card Industry Knowledge
  • Rewards or Loyalty experience
  • Mainframe, Tandem and Distributed technologies experience
  • Agile software delivery experience
  • Technology Strategy
  • Governance practices

Expectations & Desired Qualities/Experience:

Business Results
  • Drives and influences the strategic technology roadmap of the firm to enable business goals
  • Guides implementation of high quality technology solutions through collaboration and leadership
  • Identifies new opportunities to influence the firm’s technology strategy
Client/Customer Focus
  • Partners closely with and acts as a trusted advisor to stakeholders across the firm in order to influence strategic priorities
  • Establishes meaningful relationships for the benefit of the team to foster alignment and collaboration across the organization
  • Proactively identifies collaboration opportunities across the firm in order to promote solutions at scale
  • Ensures clear and consistent communication channels and cadence with stakeholders
  • Pilots experiments to existing processes that seek improvements
Teamwork and Leadership
  • Supports an environment that identifies opportunities to develop others through mentorship and leading by example
  • Consistently identifies opportunities to increase focus on and improvement of learning activities to benefit employees across the firm
  • Operates with a high level of integrity and promotes a culture that demonstrates these behaviors; challenges and suggests correction when needed
  • Consistently focuses on bringing talent into the firm
  • Publicly recognizes successes of others through internal forums
  • Creates a safe environment for experiments and failures in order to learn quickly
Risk and Controls
  • Leads by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle

The role is based in Wilmington, DE and involves frequent interactions with cross-CCB and global teams within J.P. Morgan Chase. The successful and qualified candidate will have 10+ years of IT experience in the broader financial services industry. Previous program management and/or resource management experience is preferred.  

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