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Technology Controls Manager - VP

Req #: 170123114
Location: Bournemouth, ENG, UK
Job Category: Technology
Potential Referral Amount: 3500 Pound Sterling (GBP)
Job title:  GTI EMEA Controls Manager
Department: GTI EMEA           
Role Background:
EMEA is a region of more than 20K+ employees, with its business hub offices in London and Bournemouth and smaller branch offices (25+ offices) spread across Europe, Middle East and Africa. The company has a very busy growth agenda throughout the region.
GTI (Global Technology Infrastructure) is the organisation that designs, builds and supports all the shared technology infrastructure services in the firm. This includes datacenters; compute components such as servers, storage, networks and end user technologies such as desktops, mobile devices, IP telephony and multimedia.
The EMEA GTI organization is responsible for providing GTI services to all these branch offices including UK hub locations, leveraging the global GTI engineering and support teams where appropriate.
As the EMEA GTI Controls Manager, you will drive controls within the GTI EMEA locations by aligning to existing firm-wide risk drivers. You will also partner with technologists, controls teams, TCO teams and the management teams to ensure effective controls are in place and any issues are progressed to completion.  You will strongly influence people in escalating issues to other GTI and LOB technology management teams globally.  The role is key in driving effective controls by ensuring they are effectively implemented and measured against an ever evolving regulatory backdrop.
Role Description:
The GTI EMEA Controls Manager role is a VP level role and represents a key function with the GTI EMEA controls agenda.  The role is based in the UK and reports to the GTI EMEA Controls Lead. This role is intended to provide a strengthened controls position within the operations teams by providing an effective first line of defense.     You will interact closely with GTI EMEA Production team as well as other regional GTI tower controls team and TCOs.  A significant part of the role involves working with internal audit and working with the regulatory engagement teams to fulfill external regulatory or external engagements.   In addition to working with wider technology teams in GTI, there is also engagement with LOB technology teams and TCOs.
You need to be able to successfully balance the demands of GTI operations with the need to ensure that standard IT policies are met.  The tougher regulatory environment is resulting in tighter risk and controls and these can be particularly challenging to maintain in the branches, where there is so much diversity and the teams need to be aligned to the global organization.
The role is broad in nature and will involve working with the locations on controls initiatives, audits, controls testing, controls assessments and providing support and consultation to the technology managers with their controls agenda.  Reporting and governance is also a key part of the role to ensure controls are being measured and monitored.

Key skills & Attributes
  • Manage escalations and response to issues
  • Must demonstrate excellent communication skills, to both technology and business leaders
  • Delivery and Execution focused
  • Experience managing a geographically distributed and culturally diverse organization
  • Mentoring and working as part of a close knit team
  • Take ownership and accountability for all related activities
  • Stays current with emerging technologies related to respective technology domain.
  • Works closely with the local application support teams on emerging issues
  • Ensure regional compliance to all corporate, regulatory and legal requirements.
Key Performance Indicators
  • Successful audit/risk & controls experiences
  • Delivery of key controls initiatives
  • Effective escalations of controls related issues
MAIN CONTACTS (external/internal):
  • Senior Technology Officers
  • Technology Site Managers
  • Technology Controls Officers
  • Internal Audit
  • Line of Business & GTI Technologists
  • Regulatory Engagement Teams
  • Excellent understanding of Security and Risk assessment
  • Solid understanding of IT Controls Policy within JPMorgan
  • Advanced knowledge of regulatory requirements across EMEA locations
  • Solid understanding of different technology platforms including networking technology and server / workstation operating systems.
  • Solid all round understanding of technology infrastructure and its importance to the region
  • Will have the capability to work under pressure and prioritize tasks
  • Strong leadership and team development skills
  • System Compliance, security, regulatory
  • Commitment to see each request/issue through to completion, but can also identify when delegation is required.
  • Possess the ability to identify areas needing improvement and correct processes accordingly.
  • Ability and desire to work within a Team Driven environment and be responsible enough to work unsupervised
  • Excellent verbal and written communications skills across all levels and skills
  • A strong understanding of business issues as they impact overall project plans
  • Well-developed interpersonal skills
  • Able to own and resolve problems with an appropriate sense of urgency
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